Proficiency Coach II

Bank of America; Phoenix (AZ); On-site; USD 90,000 - 128,000; Full time

Benefits offered by this job

Industry-leading benefits

Paid time off

Job summary

Bank of America is seeking a Financial Center Manager to guide associates beyond initial training, organize onboarding timelines, and propel new initiatives. You will mentor staff, maintain expertise in Line of Business functions, and lead coaching across a multi-market environment.

The role emphasizes teaching, coaching, and mentoring to build proficient teams, with in‑office culture and flexible role‑specific arrangements to support business needs.

Qualifications

• Successful Financial Center Manager experience with a track record of developing associates, building high‑performing teams and executing across client experience, growth, risk and operational priorities.
• Proven ability to coach and influence leaders, helping FCMs strengthen coaching capability and sustainable performance routines.
• Highly effective virtual facilitator capable of building relationships, engagement and coaching across dispersed teams.
• Strong organizational and follow‑through skills with the ability to manage multiple markets, leaders and associates.
• Builder mindset suited to Expansion Markets.
• Collaborate across functions and influence without direct authority.

Responsibilities

• Co-creates and designs successful action plans to improve overall performance.
• Drives unit conformity to prescribed standard work processes and reduction of variability.
• Drives improvements in associate confidence and speed to proficiency.
• Identifies and assesses improvements in employee development and proficiency and consistency.
• Provides direction throughout new hire onboarding and continuing education of employees within the Financial Center Channel.

Skills

Active Listening

Attention to Detail

Coaching

Drives Engagement

Oral Communications

Collaboration

Data Collection and Entry

Education

High School Diploma / GED

Job description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role‑specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

This job is responsible for guiding associates to build their professional proficiency beyond standard skills acquired in training. Key responsibilities include preparing and organizing activities to ensure all planned topics are covered according to the onboarding timeline, upskilling and driving new initiatives, and providing subject matter expertise for material design and development. Job expectations include maintaining direct experience and knowledge of Line of Business specific functions, as well as teaching, coaching, and mentoring.

Responsibilities:

• Co-creates and designs successful action plans to improve overall performance
• Drives unit conformity to prescribed standard work processes and reduction of variability in the unit
• Drives improvements in associate confidence and speed to proficiency
• Identifies and assesses improvements in employee development and increases speed to proficiency and consistency in demonstrating and performing the desired skills
• Provides direction throughout new hire onboarding and continuing education of employees within the Financial Center Channel

Required Qualifications:

• Successful Financial Center Manager experience with a demonstrated track record of developing associates, building high‑performing teams and consistently executing across client experience, growth, risk and operational priorities.
• Proven ability to coach and influence leaders, helping FCMs strengthen their own coaching capability and establish sustainable performance routines.
• Highly effective virtual facilitator capable of building relationships, maintaining engagement and delivering meaningful coaching across geographically dispersed teams.
• Strong organizational and follow‑through skills with the ability to manage multiple markets, leaders and associates simultaneously.
• Builder mindset suited to Expansion Markets
• Demonstrated ability to collaborate across functions and influence without direct authority.

Skills:

• Active Listening
• Attention to Detail
• Coaching
• Drives Engagement
• Oral Communications
• Adaptability
• Collaboration
• Data Collection and Entry
• Quality Assurance
• Written Communications
• Consulting
• Customer Experience Improvement
• Fiscal Responsibility
• Mentoring
• Prioritization

Minimum Education Requirement:

High School Diploma / GED / Secondary School or equivalent

Shift:

1st shift (United States of America)

Hours Per Week:

40

Pay Transparency details

US - CO - Greenwood Village - 6400 S FIDDLERS GREEN CIR - PLAZA TOWER ONE (CO9400), US - IL - Chicago - 110 N Wacker Dr - Bank Of America Tower Chicago (IL4110), US - OH - Columbus - 8890 Lyra Dr - Polaris (OH4675)

Pay and benefits information

Pay range

$90,000.00 - $128,400.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry‑leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.