Onboarding & Proficiency Coach – Frontline

Bank of America Corporation; Phoenix (AZ); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Competitive benefits

Flexible benefits

In-office culture

Job summary

Bank of America Corporation is seeking an onboarding and training specialist to support frontline associates with onboarding, cross-training, and ongoing skill development. You will create educational content, facilitate demonstrations, and work with managers to improve performance through targeted action plans.

Located in the United States, this role emphasizes coaching, training, and quality reviews to ensure proficiency.

Qualifications

• Strong verbal and written communication skills.
• Proficiency in PowerPoint and presentation skills.
• Comfortable with training and coaching to proficiency.
• Able to build interpersonal relationships and teamwork.
• Ability to assess opportunities/issues and elevate as appropriate.
• Self-starter with a strong work ethic.

Responsibilities

• Create educational content and facilitate onboarding and cross-training.
• Conduct reviews to improve associate confidence and proficiency.
• Manage onboarding workflow in coordination with leadership.
• Coach and train in-role associates to exceed standard training.
• Organize activities and demonstrations per onboarding timeline.
• Collaborate with management to drive performance improvements.
• Review defect packages and assist with remedial actions.
• Support phone and chat interactions to answer questions.
• Monitor performance and daily progress with leadership.

Skills

Verbal communication

Written communication

PowerPoint skills

Presentation skills

Coaching

Interpersonal skills

Problem solving

Attention to detail

Risk management

Process management

Education

High School Diploma or equivalent

Tools

PowerPoint

Job description

Bank of America Corporation is seeking an onboarding and training specialist to support frontline associates with onboarding, cross-training, and ongoing skill development. You will create educational content, facilitate demonstrations, and work with managers to improve performance through targeted action plans.

Located in the United States, this role emphasizes coaching, training, and quality reviews to ensure proficiency.