Frontline Patient Support Associate - Healthcare

Color; United States; On-site; USD 24,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, vision, life, and dis

Job summary

Color Health is hiring a Customer Support Agent I to guide patients through their healthcare journey. You will handle inquiries by phone, email, and SMS, addressing routine questions and helping with scheduling, test kits, and eligibility.

You’ll document interactions and escalate urgent concerns as needed. We value a compassionate, detail-oriented communicator who thrives in a fast-paced environment and collaborates with teammates to continuously improve patient experiences.

Qualifications

• High school diploma or equivalent required.
• Strong written and verbal communication with a patient-first approach.
• Excellent attention to detail and ability to follow SOPs.
• Organized, reliable, and able to manage multiple tasks.
• Comfort with computers and learning new software quickly.
• Willingness to learn, adapt, and collaborate in a fast-paced environment.

Responsibilities

• Respond to patient inquiries via phone, email, and SMS with timely, professional support.
• Resolve routine questions on access, scheduling, test kits, eligibility and general inquiries.
• Conduct outbound outreach for reminders, follow-ups, and information requests.
• Follow SOPs to ensure consistent, efficient support.
• Document interactions and resolutions in support systems.
• Escalate complex or urgent issues to the appropriate team.
• Meet performance expectations for productivity, response times, and patient satisfaction.
• Maintain HIPAA compliance and patient confidentiality.
• Collaborate with teammates to improve the patient experience.

Skills

Compassionate communication

Written communication

Verbal communication

Attention to detail

Organizational skills

Problem solving

Computer proficiency

Team collaboration

Willingness to learn

Education

High school diploma or equivalent

Tools

Zendesk

Job description

Color Health is hiring a Customer Support Agent I to guide patients through their healthcare journey. You will handle inquiries by phone, email, and SMS, addressing routine questions and helping with scheduling, test kits, and eligibility.

You’ll document interactions and escalate urgent concerns as needed. We value a compassionate, detail-oriented communicator who thrives in a fast-paced environment and collaborates with teammates to continuously improve patient experiences.