Entry-Level Patient Support Specialist

Color Health; United States; Remote; USD 24,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits (medical, etc.)

401k match

Phone and wifi stipend; ergonomic perk

Paid vacation and holidays

Parental leave

Job summary

Color Health is seeking an entry-level Customer Support Agent I to be the first point of contact for patients, answering questions, troubleshooting issues, and guiding them through their healthcare journey.

You’ll receive training on our services, systems, and processes to help you succeed in a fast-paced, team-oriented environment. This role involves multi-channel inquiries and a focus on compassionate, accurate support.

Qualifications

• Strong written and verbal communication skills in a patient-first mindset.
• Attention to detail and ability to follow instructions and workflows.
• Ability to manage multiple tasks with reliability and organization.
• Comfort using computers and learning new software and technology.

Responsibilities

• Respond to patient inquiries via phone, email, and SMS with timely, professional support.
• Resolve routine questions: account access, appointments, test kits, eligibility, general inquiries.
• Conduct outbound outreach for reminders and follow-ups as needed.
• Follow SOPs to ensure accurate, consistent, efficient support.
• Document patient interactions and resolutions in support systems.
• Elevate complex/urgent issues to appropriate teams.
• Meet performance expectations for productivity, response times, quality, and satisfaction.

Skills

Strong communication

Compassionate

Detail orientation

Organizational skills

Problem-solving

Tech-savvy

Education

High school diploma or equivalent

Tools

Zendesk

Job description

Color Health is seeking an entry-level Customer Support Agent I to be the first point of contact for patients, answering questions, troubleshooting issues, and guiding them through their healthcare journey.

You’ll receive training on our services, systems, and processes to help you succeed in a fast-paced, team-oriented environment. This role involves multi-channel inquiries and a focus on compassionate, accurate support.