Customer Support Agent I (Fully Remote)

Color Health; United States; Remote; USD 25,000 - 39,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid vacation

Paid holidays

Parental leave

Job summary

Color Health is seeking a Patient Support Specialist in the United States. You will be the first point of contact for patients, answering questions and troubleshooting issues, with training on services and systems to help you succeed.

Respond to inquiries by phone, email, and SMS, document interactions in our support systems, and contribute to a compassionate, technology-driven patient experience at Color Health.

Responsibilities

• Respond to patient inquiries via phone, email, and SMS.
• Resolve routine questions and document interactions in our support systems.

Job description

• You'll be the first point of contact for patients, answering questions and troubleshooting issues.
• You'll receive training on services and systems to help you succeed.

What You'll Do:

• Respond to patient inquiries via phone, email, and SMS.
• Resolve routine questions and document interactions in our support systems.

What We Offer:

• Competitive pay and comprehensive medical, dental, vision benefits.
• Generous vacation policy, paid holidays, and parental leave.

Color Health operates the nation's first Virtual Cancer Clinic, delivering physician-led cancer care across all 50 states. It uses technology-driven, patient-centric solutions to transform how employers, unions, health plans, and governments address cancer.