Frontline Patient Access Specialist | Healthcare Support

R1 RCM, Inc.; Rutherfordton (NC); On-site; USD 41,548,000 - 54,414,000; Full time

Job summary

R1 RCM Inc. Rutherford Regional Hospital in LifePoint Rutherford Regional Hospital is seeking a Patient Access Representative to be the first point of contact for patients, ensuring fast, compassionate, and accurate access to care.

This frontline healthcare customer service role impacts patient experience and hospital operations. You will register patients, answer phones, verify insurance, collect co-pays, and support cross-functional teams to minimize delays and improve throughput.

Qualifications

• Exceptional customer service experience, communication and interpersonal skills
• Strong composure and professionalism in a fast-paced environment
• Ability to multitask and prioritize quickly with high attention to detail
• Comfortable with shifting priorities based on patient needs
• Experience with patient access, medical registration, insurance verification, or front desk is a plus (but not required)
• High School Diploma or GED
• Ability to pass background check, drug test, and meet vaccination requirements

Responsibilities

• Provide exceptional customer service and assist patients and families with the check-in process working across multiple computer systems to register patients efficiently
• Answer phones and gather accurate patient information quickly in a fast-paced environment
• Support timely access to care by minimizing delays in registration and answer questions with confidence, clarity, and compassion
• Build trust with patients during moments when they may be ill, anxious, confused, or overwhelmed
• Navigate diverse insurance plans and coverage details, enter demographics and medical data, collect co-pays and provide cost estimates when applicable
• Collaborate with nurses, physicians, and care teams to ensure smooth patient flow

Skills

Exceptional customer service

Communication

Interpersonal skills

Multitasking

Attention to detail

Background check readiness

Education

High School Diploma or GED

Job description

R1 RCM Inc. Rutherford Regional Hospital in LifePoint Rutherford Regional Hospital is seeking a Patient Access Representative to be the first point of contact for patients, ensuring fast, compassionate, and accurate access to care.

This frontline healthcare customer service role impacts patient experience and hospital operations. You will register patients, answer phones, verify insurance, collect co-pays, and support cross-functional teams to minimize delays and improve throughput.