Frontline Patient Access Specialist

R1 RCM; Middleburg (VA); On-site; USD 22,000 - 29,000; Full time

Job summary

R1 RCM Inc. is seeking a Patient Access Representative in Middleburg, FL, to be the first point of contact for patients and ensure fast, compassionate access to care. The role involves check-in, data collection, and coordination with care teams in a hospital setting.

You will work Monday - Friday and gain experience in healthcare administration, revenue cycle processes, and patient experience. A medical environment familiarity and excellent communication are highly valued.

Qualifications

• Experience in customer-facing healthcare or hospital settings preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and stay organized in busy environments.

Responsibilities

• Provide exceptional customer service to patients and families during check-in.
• Answer phones and collect accurate patient information quickly.
• Assist with registration across multiple computer systems to ensure smooth patient flow.
• Support timely access to care by minimizing registration delays and answering questions.
• Build trust with patients during stressful moments.
• Collaborate with nurses, physicians, and care teams as needed to support operations.

Skills

Customer service experience

Communication

Interpersonal skills

Fast-paced environment

Multitask

Prioritize

Patient access knowledge

Education

High School Diploma or GED

Job description

R1 RCM Inc. is seeking a Patient Access Representative in Middleburg, FL, to be the first point of contact for patients and ensure fast, compassionate access to care. The role involves check-in, data collection, and coordination with care teams in a hospital setting.

You will work Monday - Friday and gain experience in healthcare administration, revenue cycle processes, and patient experience. A medical environment familiarity and excellent communication are highly valued.