EMS Operations Manager

NorthPoint Search Group; Detroit (MI); On-site; USD 85,000 - 105,000; Full time

Job summary

NorthPoint Search Group is seeking an Operations Manager for Michigan, based in Romulus. The role oversees day-to-day EMS operations, supervising shift managers and frontline execution to ensure reliable service delivery.

The ideal candidate will have EMS/ambulance operations management experience, strong people leadership, and comfort in high-pressure settings. Reports to the Director of Operations and focuses on staffing, standards, and escalation handling.

Qualifications

• Requires experience managing EMS/ambulance operations.
• Proven leadership of front-line staff and shift managers.
• Ability to perform under high-pressure environments and meet standards.

Responsibilities

• Supervise 3-4 Shift Managers.
• Ensure staffing coverage and operational execution.
• Handle daily escalations and issues.
• Support hiring and onboarding processes.
• Enforce standards and performance metrics.

Skills

EMS operations management

People leadership

Staffing management

Job description

Operations Manager – Michigan

Location: Romulus, MI

Reports To: Director of Operations

Compensation: $85,000 - 105,000

Role Summary: Manages day-to-day EMS operations, supervising shift managers and frontline execution.

Key Responsibilities

• Supervise 3-4 Shift Managers.
• Ensure staffing coverage and operational execution.
• Handle daily escalations.
• Support hiring and onboarding.
• Enforce standards and performance metrics.

Ideal Background

• EMS or ambulance operations management experience.
• Strong people leadership.
• Comfortable with high-pressure environments.