Frontline Operations & Administrative Specialist

Citizenship and Immigration Services; Irving (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Citizenship and Immigration Services is seeking an Operations Support Specialist to assist management in administering policies and procedures and provide guidance to staff.

You will compile budget data, prepare personnel action requests, and track promotion eligibility while supporting office operations and administrative workflows. The role emphasizes accuracy, coordination with managers, and adherence to federal procedures.

Qualifications

• 1 year of specialized experience equivalent to GS-05 for GS-07 level.
• Experience compiling budget data and drafting personnel action requests.
• Experience tracking promotion eligibility dates and maintaining records.
• Ability to respond to routine questions concerning administrative procedures.

Responsibilities

• Compile and update budget data on spreadsheets for budget requests.
• Draft/prep personnel action requests for hiring managers.
• Track promotion eligibility dates using a database.
• Collect information on workflow, procedures, and control systems for program evaluations.
• Document government motor vehicle usage by employees.
• Respond to routine questions concerning administrative procedures.
• Partner with managers and employees to resolve clerical challenges.

Skills

Budget data handling

Record maintenance

Clerical/administrative support

Communication

Education

Bachelor's degree or higher

1 year graduate education substitution

Job description

Citizenship and Immigration Services is seeking an Operations Support Specialist to assist management in administering policies and procedures and provide guidance to staff.

You will compile budget data, prepare personnel action requests, and track promotion eligibility while supporting office operations and administrative workflows. The role emphasizes accuracy, coordination with managers, and adherence to federal procedures.