Operations Support Specialist

Citizenship and Immigration Services; Irving (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Citizenship and Immigration Services is seeking an Operations Support Specialist to assist management in administering policies and procedures and provide guidance to staff.

You will compile budget data, prepare personnel action requests, and track promotion eligibility while supporting office operations and administrative workflows. The role emphasizes accuracy, coordination with managers, and adherence to federal procedures.

Qualifications

• 1 year of specialized experience equivalent to GS-05 for GS-07 level.
• Experience compiling budget data and drafting personnel action requests.
• Experience tracking promotion eligibility dates and maintaining records.
• Ability to respond to routine questions concerning administrative procedures.

Responsibilities

• Compile and update budget data on spreadsheets for budget requests.
• Draft/prep personnel action requests for hiring managers.
• Track promotion eligibility dates using a database.
• Collect information on workflow, procedures, and control systems for program evaluations.
• Document government motor vehicle usage by employees.
• Respond to routine questions concerning administrative procedures.
• Partner with managers and employees to resolve clerical challenges.

Skills

Budget data handling

Record maintenance

Clerical/administrative support

Communication

Education

Bachelor's degree or higher

1 year graduate education substitution

Job description

Protect your homeland and defend your culture. Join USCIS, America's frontline defense against illegal foreign infiltration and fraud. As an Operations Support Specialist, you will provide a variety of management services essential to the direction and operation of USCIS, assist management in administering policies and procedures, and provide advice and instruction to fellow your employees.

The qualifications for this position must be met by 11:59 PM (Eastern Time) on 09/10/2026. Current Federal employees must have served 52 weeks at the lower grade or equivalent grade band in the Federal service. The Time-in-Grade requirement must be met by 11:59 PM (Eastern Time) on 09/10/2026.

GS-07:

You qualify at the GS-07 level if you possess one (1) year of specialized experience, which is equivalent to at least the GS-05 level in the federal government, that equipped you with the skills needed to successfully perform the duties of the position.

• Compiling and updating budget data on spreadsheets for budget requests.
• Drafting/preparing personnel action requests to be submitted for hiring managers.
• Tracking promotion eligibility dates of employees using a database.
• Collecting information related to workflow, office procedures, and control systems in support of program evaluations.
• Documenting the usage of government motor vehicles by employees.
• Responding to routine questions concerning administrative procedures/requirements.
• Partnering with managers and employees to resolve clerical/administrative challenges.

OR You may substitute successful completion of one year of fulltime graduate education for the experience required at the GS-07 level. This education must have been obtained from an accredited college or university and demonstrate the skills necessary to do the work of the position. Check with your school to determine how many credit hours comprise a year of graduate education. If that information is not available, use 18 semester or 27 quarter hours. OR You may also substitute superior academic achievement for the experience required at the GS-07 level. You must have completed the requirements for a Bachelor's degree from an accredited college or university with either: (1) class standing in the upper third of a graduating class or major subdivision; or, (2) a grade point average of 3.0 or higher on a 4.0 scale based on four (4) years of education or the final two (2) years; or, (3) a grade point average of 3.5 or higher out of a possible 4.0 based on the average of the required courses completed in the major field or the required courses in the major field completed during the final two (2) years of the curriculum; or, (4) membership in a national scholastic honor society.

GS-09:

You qualify at the GS-09 level if you possess one (1) year of specialized experience, which is equivalent to at least the GS-07 level in the federal government, that equipped you with the skills needed to successfully perform the duties of the position. You must have experience performing the majority of the following duties:

• Submitting requests for personnel actions to be entered into employee records.
• Assisting in the facilitation of orientation for new employees.
• Monitoring the usage of government motor vehicles by employees for analysis and reporting.
• Recommending solutions to administrative problems.
• Advising office staff on established methods and/or procedures.
• Assisting with the facilitation of office seat and telephone service relocation

OR You may substitute a Master's degree or two (2) full years of graduate education leading to such a degree in any field, or a J.D. or L.L.B. degree for experience required at the GS-09 grade level. Such education must have been obtained in an accredited college or university and demonstrate the knowledge, skills, and abilities necessary to do the work of this position. Check with your school to determine how many credit hours comprise two years of graduate education. If that information is not available, use 36 semester or 54 quarter hours.