Frontline Learning & Development Associate, Airport Ops

CLEAR; New York (NY); On-site; USD 90,000 - 100,000; Full time

Benefits offered by this job

Catered lunches

Wellness stipend

OneMedical membership

401(k) with employer match

CLEAR Plus membership

Job summary

CLEAR is seeking a Learning & Development Associate in New York to design, coordinate, and deliver frontline and leadership training. You’ll blend administrative precision with instructional design and facilitation to ensure consistent learning experiences across locations.

You’ll partner with L&D and Operations, manage LMS content, develop materials, and facilitate sessions—traveling up to 40% to engage field teams and support program launches.

Qualifications

• 1-2+ years of experience in learning & development, training coordination, or related field.
• Excellent organizational and project management skills with high attention to detail.
• Experience supporting virtual and in-person learning environments.
• Basic instructional design capability (e.g., editing slides, job aids, or e-learning modules).
• Confident facilitator or co‑facilitator for small group sessions and onboarding.
• Excellent communication and relationship-building skills across multiple teams and levels.
• Passion for CLEAR’s mission and for enhancing the learning experience for frontline teams.
• Proficiency with Google Workspace; LMS and authoring tools (Rise, Synthesia) familiarity preferred.

Responsibilities

• Coordinate training logistics, including scheduling, LMS assignments, calendars, attendance tracking, and certification records
• Support the development and maintenance of learning materials, including slides, facilitator guides, job aids, and SOP summaries
• Manage LMS content by uploading, testing, and maintaining training programs and resources
• Facilitate virtual and in-person training sessions, gathering learner feedback to continuously improve programs
• Partner cross-functionally with L&D and Operations teams to streamline processes and enhance training effectiveness
• Travel up to 40% of the time to engage with field teams and support training

Skills

Learning & Development

Training coordination

Facilitation

Instructional design

Google Workspace

LMS management

Content development

Cross-functional collaboration

Tools

Rise

Synthesia

Job description

CLEAR is seeking a Learning & Development Associate in New York to design, coordinate, and deliver frontline and leadership training. You’ll blend administrative precision with instructional design and facilitation to ensure consistent learning experiences across locations.

You’ll partner with L&D and Operations, manage LMS content, develop materials, and facilitate sessions—traveling up to 40% to engage field teams and support program launches.