Frontline IT Support Technician

Henderson State University; Arkadelphia (AR); Hybrid; USD 42,000 - 55,000; Full time

Job summary

Kinsley Power Systems in Arkadelphia, AR seeks a Helpdesk Support Technician for a full-time, twelve-month role. You will be the first point of contact for customers experiencing computer issues and will diagnose and resolve hardware and software problems.

Under supervision, you will install, configure, and upgrade computer systems, document issues in a ticketing system, and provide training on software usage.

Qualifications

• Associate degree or technical training in computer science, IT, or related field plus one year of computer support experience.
• Additional requirements determined by agency for recruiting:** review and approval by the qualifications committee is required.

Responsibilities

• Respond to customer inquiries via phone, email, and in-person regarding computer problems.
• Diagnose and resolve hardware and software issues.
• Install, configure, and upgrade computer hardware and software systems.
• Provide technical support and training to customers on using software and hardware.
• Document all issues and solutions in a ticketing system for tracking.

Skills

Communication skills

Interpersonal skills

Customer service

Education

Associate's degree or technical training in CS/IT

Job description

Kinsley Power Systems in Arkadelphia, AR seeks a Helpdesk Support Technician for a full-time, twelve-month role. You will be the first point of contact for customers experiencing computer issues and will diagnose and resolve hardware and software problems.

Under supervision, you will install, configure, and upgrade computer systems, document issues in a ticketing system, and provide training on software usage.