Plant Floor IT Support Engineer

Workhorse; Union City (CA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Dog-Friendly Workplace

Job summary

Workhorse is seeking a hands-on Desktop Support Engineer to provide frontline IT support across our manufacturing facility. The role covers plant-floor systems, office IT, and production‑adjacent technology to minimize downtime.

The ideal candidate will handle Windows/Linux environments, M365, AD/Entra ID, and IT ticketing, with strong customer service and problem‑solving skills in a fast‑paced setting.

Qualifications

• Associate’s or bachelor’s degree in IT, Computer Science, or related field.
• 3–5 years of experience in desktop/IT support.
• Strong troubleshooting across hardware, software, and networking.
• Experience with Windows, Linux, M365, AD/Entra ID, and ticketing systems.
• Basic TCP/IP, DNS, DHCP, Wi‑Fi, and network troubleshooting knowledge.
• Strong customer service, communication, and problem‑solving skills.
• Ability to work independently in a hands‑on manufacturing environment.
• Ability to prioritize issues by business and production impact.
• Self‑starter with flexibility to work a dynamic schedule.

Responsibilities

• Provide Level 1/2 support for desktops, laptops, printers, scanners, and mobile devices.
• Troubleshoot Windows, Linux, M365, email, authentication, VPN, and apps.
• Support plant-floor computers, terminals, barcode scanners, and printers.
• Troubleshoot basic wired/wireless network, DNS, DHCP, and endpoints.
• Collaborate with Manufacturing, Engineering, Quality, Maintenance, and Operations.
• Manage onboarding/offboarding, hardware provisioning, software installs, and asset inventory.
• Monitor endpoint security and patching per company standards.
• Manage tickets, document resolutions, and escalate complex issues.
• Participate in hardware refreshes, upgrades, and plant projects.
• Identify recurring issues and recommend IT reliability improvements.
• Follow IT security, plant safety, and operational procedures.
• Re-image PCs as needed without data loss.
• Create and manage Windows AD accounts per standards.
• Follow documented procedures and controls.
• Maintain evidence for compliance and provide SOX audit support.
• Manage conference room equipment and set AV standards.
• Assist HR with onboarding/offboarding of IT services.

Skills

Desktop support

Windows

Linux

Active Directory

Intune

SCCM/MECM

Networking

Customer service

Problem solving

Education

Associate or Bachelor's in IT

Tools

Intune

SCCM/MECM

MECM/Endpoint tools

Job description

Workhorse is seeking a hands-on Desktop Support Engineer to provide frontline IT support across our manufacturing facility. The role covers plant-floor systems, office IT, and production‑adjacent technology to minimize downtime.

The ideal candidate will handle Windows/Linux environments, M365, AD/Entra ID, and IT ticketing, with strong customer service and problem‑solving skills in a fast‑paced setting.