Frontline IT Support Specialist — Fast, High-Impact Help

varonis-internal; Phoenix (AZ); On-site; USD 42,000 - 64,000; Full time

Job summary

Varonis is seeking a Front Line Support Representative to deliver first-touch support for IT professionals worldwide. You will resolve technical issues, provide education, and help administrators and users maximize the value of our Data Security Platform.

Applicants should have 4+ years in customer service, strong communication, and comfort with Windows, networking, SQL, and storage concepts. This role offers fast-paced growth and opportunities to advance to more advanced positions.

Qualifications

• 4+ years of experience in a customer-service role.
• Basic Windows computing, email, and familiarity with common Internet Browsers. Knowledge in Microsoft environments, Networking, SQL, and storage devices a plus!
• Must be able to communicate complex ideas effectively, both written and spoken, with professional spelling and grammar to an audience of varying technical skill

Responsibilities

• Provide industry leading customer service
• Respond to customer inquiries in an hour or less, while balancing multiple issues
• Conduct remote sessions to assist customers with troubleshooting and configuration of supported platforms
• Work with internal business partners to provide timely resolution of non-technical issues

Skills

Customer service

Communication

Problem solving

Job description

Varonis is seeking a Front Line Support Representative to deliver first-touch support for IT professionals worldwide. You will resolve technical issues, provide education, and help administrators and users maximize the value of our Data Security Platform.

Applicants should have 4+ years in customer service, strong communication, and comfort with Windows, networking, SQL, and storage concepts. This role offers fast-paced growth and opportunities to advance to more advanced positions.