Global Frontline IT Support Specialist

Varonis Systems, Inc.; Scottsdale (AZ); On-site; USD 45,000 - 65,000; Full time

Job summary

Varonis is seeking candidates for fast-paced, world-wide customer support roles. The position begins with three months of intense, hands-on technical training covering network administration and advanced product features, with continued employment contingent on mastery of skills.

Perfect candidates will be quick learners with excellent customer service, capable of resolving issues and guiding users through complex configurations in a dynamic environment.

Qualifications

• 4+ years of experience in a customer-service role, no previous IT experience required.
• Must communicate complex ideas effectively, both written and spoken, with professional spelling and grammar.
• Fast learner with excellent customer service and interest in tech support.

Responsibilities

• Provide industry leading customer service.
• Respond to customer inquiries in an hour or less, while balancing multiple issues.
• Conduct remote sessions to assist customers with troubleshooting and configuration of supported platforms.
• Work with internal partners to provide timely resolution of non-technical issues.

Skills

Customer service

Communication

Problem solving

Planning/Organizing

Job description

Varonis is seeking candidates for fast-paced, world-wide customer support roles. The position begins with three months of intense, hands-on technical training covering network administration and advanced product features, with continued employment contingent on mastery of skills.

Perfect candidates will be quick learners with excellent customer service, capable of resolving issues and guiding users through complex configurations in a dynamic environment.