Frontline Immigration Services Assistant - Admin & Data

U.S.-Citizenship-and-Immigration-Services; Guam; On-site; USD 46,000 - 70,000; Full time

Job summary

USCIS is seeking an Immigration Services Assistant (Office Automation) to support the Adjudication Services Process. You will assist Immigration Services Officers, manage files, databases, and correspondence; provide security checks; research and analyze data; prepare reports and provide direct service to customers.

Qualifications include specialized experience or education per GS-05/06/07 levels, with duties spanning editing and formatting, data management, and customer inquiries.

Qualifications

• GS-05/GS-06/GS-07 level eligibility with specialized experience or 4 years of college education.
• Office automation duties including editing and formatting correspondence and reports.
• Reviewing and screening applications or files for documentation validity.
• Maintaining subject matter files and operating procedures.

Responsibilities

• Assist Immigration Services Officers and support adjudication processes.
• Manage files, databases, and correspondence.
• Provide customer service and respond to inquiries by phone or in writing.
• Research and analyze data to prepare reports.

Skills

Office automation

Spreadsheet management

Data entry

Customer service

Communication

Education

4 years college education (above high school)

Tools

Word processing

Databases

Job description

USCIS is seeking an Immigration Services Assistant (Office Automation) to support the Adjudication Services Process. You will assist Immigration Services Officers, manage files, databases, and correspondence; provide security checks; research and analyze data; prepare reports and provide direct service to customers.

Qualifications include specialized experience or education per GS-05/06/07 levels, with duties spanning editing and formatting, data management, and customer inquiries.