Immigration Services Assistant

Southern Arkansas University; Miami (FL); On-site; USD 42,000 - 62,000; Full time

Job summary

A public university in Florida seeks an Immigration Services Assistant to support immigration adjudication processes. Responsibilities include managing files, performing data analysis, and assisting Immigration Services Officers. Candidates should have experience with office automation software, strong analytical skills, and excellent communication abilities. This role is critical for maintaining data integrity and providing direct service to customers.

Qualifications

• Experience with office automation software including databases and word processing.
• Strong analytical skills for research and data analysis.
• Ability to manage files and maintain data integrity.
• Excellent communication skills for customer service.

Responsibilities

• Assist Immigration Services Officers with case files and correspondence.
• Perform quality control on Immigration files and reports.
• Pre-screen applications for accuracy and eligibility.
• Edit and create documents using office automation software.
• Create and edit documents using office automation tools.

Skills

Record keeping

Data entry

Customer service

Data analysis

Office software

Tools

Office automation software

Job description

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As an Immigration Services Assistant (Office Automation), you will support the Adjudication Services Process by assisting Immigration Services Officers, manage files, databases, and correspondence; provide security checks; research and analyze data; prepare reports and provide direct service to customers. The responsibilities described are for the full performance level. At developmental grade levels, assignments will be of more limited scope performed with less independence, and limited complexity. Pre-screen various applications and submissions from USCIS customers for accuracy and completeness of initial supporting documentation and eligibility for benefits. Create and/or maintain subject matter files, technical instructions, and operating procedures. Perform analysis and quality control reviews on Immigration files, reports, and information systems and databases to update information and maintain data integrity. Identify incoming applications that require expedited service or requests for fee waivers and channel those through the correct work process. Edit and create documents/correspondence using office automation software (graphics, databases, spreadsheets, word processing) and produce highly sensitive and secure documents. Serve as records custodian/liaison by managing case files for reference, and processing/conducting file movement requests. Support incoming and outgoing mail operations to include inspection, processing, routing, and completion of activity logs and reports. Support Immigration Services Officers (ISOs) with case pre-processing to ensure case files received into the office or referred electronically for adjudication and/or interview are timely received and prepared for adjudication action.