Immigration Services Assistant

Austin Community College; Miami (FL); On-site; USD 40,000 - 55,000; Full time

Job summary

A community college in Miami, Florida, is seeking an Immigration Services Assistant (Office Automation) to support immigration processes by managing files and databases, conducting quality control reviews, and providing direct service to customers. The ideal candidate will have experience with office automation software and strong analytical skills. This is a full-time position offering a dynamic work environment.

Qualifications

• Experience with office automation software.
• Ability to manage files and databases.
• Research and analytical skills are essential.

Responsibilities

• Assist Immigration Services Officers in the adjudication process.
• Manage files and maintain data integrity.
• Prepare reports and provide customer service.

Job description

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As an Immigration Services Assistant (Office Automation), you will support the Adjudication Services Process by assisting Immigration Services Officers, manage files, databases, and correspondence; provide security checks; research and analyze data; prepare reports and provide direct service to customers. The responsibilities described are for the full performance level. At developmental grade levels, assignments will be of more limited scope performed with less independence, and limited complexity. Pre-screen various applications and submissions from USCIS customers for accuracy and completeness of initial supporting documentation and eligibility for benefits. Create and/or maintain subject matter files, technical instructions, and operating procedures. Perform analysis and quality control reviews on Immigration files, reports, and information systems and databases to update information and maintain data integrity. Identify incoming applications that require expedited service or requests for fee waivers and channel those through the correct work process. Edit and create documents/correspondence using office automation software (graphics, databases, spreadsheets, word processing) and produce highly sensitive and secure documents. Serve as records custodian/liaison by managing case files for reference, and processing/conducting file movement requests. Support incoming and outgoing mail operations to include inspection, processing, routing, and completion of activity logs and reports. Support Immigration Services Officers (ISOs) with case pre-processing to ensure case files received into the office or referred electronically for adjudication and/or interview are timely received and prepared for adjudication action.