Frontline Housing Counseling Support Specialist

Idaho Housing and Finance Association; Boise (ID); On-site; USD 42,000 - 56,000; Full time

Job summary

Idaho Housing and Finance Association is hiring a Housing Counseling Support Specialist to guide clients through the housing counseling process, answer questions, input information, and provide support to housing counselors and Homebuyer Education programs, ensuring prompt, high-quality service.

Your role includes serving as the first contact for clients, entering data in CMS, coordinating appointments, and delivering ongoing administrative support by phone, email, and chat.

Qualifications

• Experience in performing administrative functions.
• Strong customer service and communication skills.
• Excellent organization and attention to detail.
• Ability to multitask and prioritize responsibilities.
• Proficiency with computer systems, online platforms, and spreadsheets.
• Bachelors degree desirable.

Responsibilities

• Serve as the first point of contact for housing counseling clients, answering questions, gathering information, and completing initial intake assessments.
• Enter and maintain client information in CMS, assign counseling files, and coordinate appointments with housing counselors.
• Provide ongoing administrative and customer service support to housing counselors and clients through phone, email, and chat.
• Maintain housing counseling resources, spreadsheets, client files, and documentation to support accurate and compliant program operations.
• Provide support for Online Homebuyer Education programs and cross-train to serve as backup for Homebuyer Education responsibilities.
• Assist with client follow-up, correspondence, clerical duties, and additional housing counseling projects as needed.
• Other job duties as assigned.

Skills

Customer service

Communication

Organization

Attention to detail

Multitasking

Tech literacy

Education

Bachelor’s degree desirable

Tools

CMS

Spreadsheets

Email/Chat tools

Job description

Idaho Housing and Finance Association is hiring a Housing Counseling Support Specialist to guide clients through the housing counseling process, answer questions, input information, and provide support to housing counselors and Homebuyer Education programs, ensuring prompt, high-quality service.

Your role includes serving as the first contact for clients, entering data in CMS, coordinating appointments, and delivering ongoing administrative support by phone, email, and chat.