Bilingual Early-Stage Mortgage Counselor (Spanish)

Idaho Housing and Finance Association; Boise (ID); On-site; USD 40,000 - 60,000; Full time

Job summary

Idaho Housing and Finance Association is looking for a Bilingual Early Stage Loan Counselor in Boise, Idaho. In this role, you will provide exceptional customer service to borrowers who are past due on their home loans, ensuring they receive the necessary guidance and support to maintain homeownership. The ideal candidate will have experience in mortgage collections or counseling and be bilingual in Spanish. Join a mission-driven organization dedicated to strengthening Idaho communities.

Qualifications

• 1+ years of experience in mortgage collections, early-stage counseling, or a related role.
• 1 - 3+ years of collections or loan servicing experience preferred.
• Ability to handle multiple tasks with high attention to detail.

Responsibilities

• Engage with borrowers through phone calls, providing personalized support.
• Negotiate payment arrangements and follow up on returned payments.
• Stay up-to-date on industry regulations, including FDCPA, RESPA, and FCRA.

Skills

Verbal communication

Organizational skills

Analytical skills

Detail-oriented

Bilingual in Spanish

Education

High school diploma or equivalent

Bachelor’s degree

Job description

Idaho Housing and Finance Association is looking for a Bilingual Early Stage Loan Counselor in Boise, Idaho. In this role, you will provide exceptional customer service to borrowers who are past due on their home loans, ensuring they receive the necessary guidance and support to maintain homeownership. The ideal candidate will have experience in mortgage collections or counseling and be bilingual in Spanish. Join a mission-driven organization dedicated to strengthening Idaho communities.