Housing Programs & Client Services Specialist

Navajo-Housing-Authority; Arizona; On-site; USD 42,000 - 54,000; Full time

Job summary

Navajo-Housing-Authority is seeking a Housing Specialist to provide ongoing technical assistance and guidance to tenants and homebuyers. You will handle certifications, determine rental payments, and support families with budgeting and financial planning.

The role requires compliance with program regulations, processing applications, and delivering related notices. Excellent communication and conflict resolution skills are essential to support residents and coordinate referrals as needed.

Qualifications

• Associate's degree or related college coursework in social services or closely related field.
• Three years of related housing management or social services experience.
• Valid Driver’s License.

Responsibilities

• Applies and monitors compliance with applicable program regulations, which may include: creating, preparing, and organizing case file documents; delivering notices of delinquency, intent to terminate, termination, and vacation; and performing related duties.
• Assists with technical financial duties which includes determining monthly rental payments; performing monthly collections; tracking payments and deposits; conducting training sessions on basic financial management; and performing related duties.
• Prepares and maintains a variety of operational records and reports.
• Provides client referrals related to domestic issues as necessary.
• Accepts, processes, and reviews applications for participation in housing programs. Runs background checks and performs related support duties.
• Assists tenants in educating and guiding housing applicants, which includes assisting clients in completing applications and/or forms; responding to routine inquiries; arranging and performing site visits; and providing client referrals as needed.
• Performs other duties of a similar nature or level.

Skills

Communication

Housing Principles

Customer Service

Laws & Regulations

Budgeting

Report Writing

Computers

Education

Associate degree or related field

Job description

Navajo-Housing-Authority is seeking a Housing Specialist to provide ongoing technical assistance and guidance to tenants and homebuyers. You will handle certifications, determine rental payments, and support families with budgeting and financial planning.

The role requires compliance with program regulations, processing applications, and delivering related notices. Excellent communication and conflict resolution skills are essential to support residents and coordinate referrals as needed.