Frontline Field-Based Crisis Case Manager

TEEMA; Los Angeles (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

TEEMA seeks a Field-Based Case Manager to join a mission-driven team reimagining public safety through trauma-informed care in the Los Angeles area. You will respond to non-violent crisis calls, connect individuals to housing, medical, and mental health resources, and document interactions per program protocols.

This role requires at least 1 year of case management or street outreach, a CA driver’s license, and a clean driving record; bilingual Spanish/English and a willingness to work 12-hour

Qualifications

• Requires at least 1 year in case management or street outreach with unhoused or vulnerable populations.
• Bachelor’s degree in Social Work, Psychology, or related field preferred.
• Bilingual in Spanish and English is a plus.

Responsibilities

• Respond to non-violent, field-based crisis calls involving behavioral health, substance use, welfare checks, and disputes.
• Provide on-site de-escalation, crisis assessment, stabilization, and emotional support.
• Deliver trauma-informed, person-centered care with empathy and professionalism.
• Link individuals to housing, medical care, mental health treatment, and recovery programs.
• Provide immediate and follow-up support to ensure engagement with community resources.
• Document interactions and services per program protocols.
• Collaborate with crisis responders, supervisors, and community partners for coordinated service.
• Attend case reviews, team meetings, and training.
• Maintain confidentiality and comply with reporting requirements.
• Fulfill other duties to support program operations.

Skills

Case management experience

Crisis de-escalation

Trauma-informed care

Bilingual: Spanish/English

Education

High school diploma or GED

Bachelor’s in Social Work or related field

Job description

TEEMA seeks a Field-Based Case Manager to join a mission-driven team reimagining public safety through trauma-informed care in the Los Angeles area. You will respond to non-violent crisis calls, connect individuals to housing, medical, and mental health resources, and document interactions per program protocols.

This role requires at least 1 year of case management or street outreach, a CA driver’s license, and a clean driving record; bilingual Spanish/English and a willingness to work 12-hour