Frontline BMV Customer Advocate

State of Indiana; Fort Wayne (IN); On-site; USD 27,000 - 33,000; Full time

Benefits offered by this job

Medical plans

Wellness rewards

Health Savings Account

Deferred compensation 457(b)

Pension plan options

Paid leave program

Education Reimbursement

Group life insurance

Referral bonuses

Employee assistance program

Public Service Loan Forgiveness

Free Parking

LinkedIn Learning access

Job summary

State of Indiana’s Bureau of Motor Vehicles in Fort Wayne seeks a Customer Service Representative to handle customer transactions, answer questions, and guide Hoosiers through BMV services. You may travel regionally for branch-related activities as needed.

Average duties include opening/closing duties, ensuring transaction accuracy, and escalating issues to leadership. A high school diploma is preferred, with on-the-job training provided.

Qualifications

• Top-notch communication skills.
• High level of critical thinking and troubleshooting abilities.
• Ability to process cash and card transactions.
• Willingness to travel up to 20% to branch locations, training, or community activities.

Responsibilities

• Use job knowledge to conduct customer transactions.
• Answer customers' questions and provide guidance.
• Assist with opening and closing the branch.
• Check transactions for accuracy and proper accounting.
• Collaborate with leadership to resolve escalated issues.
• File applications as completed throughout the day.

Skills

Communication skills

Critical thinking

Troubleshooting

Cash handling

Travel up to 20%

Education

High School Diploma or HSE

Job description

State of Indiana’s Bureau of Motor Vehicles in Fort Wayne seeks a Customer Service Representative to handle customer transactions, answer questions, and guide Hoosiers through BMV services. You may travel regionally for branch-related activities as needed.

Average duties include opening/closing duties, ensuring transaction accuracy, and escalating issues to leadership. A high school diploma is preferred, with on-the-job training provided.