Frontline Customer Service Associate — Make an Impact

State of Indiana; Indianapolis (IN); On-site; USD 27,000 - 33,000; Full time

Benefits offered by this job

Health insurance options

Wellness rewards

Health savings account

Pension plan

Paid holidays

Education reimbursement

Free parking

LinkedIn Learning access

Job summary

The State of Indiana seeks a Customer Service Representative for the Beech Grove BMV Branch. You will handle customer transactions, provide guidance, and support daily branch operations with accuracy and care.

No degree is required; a high school diploma or equivalent and customer service experience are acceptable. The role includes comprehensive benefits, competitive pay, and growth opportunities within a large state agency serving Hoosiers.

Qualifications

• Top-notch communication skills.
• Strong critical thinking and troubleshooting abilities.
• Ability to process cash and card transactions.
• Willingness to travel up to 20% for branch activities and trainings.
• High school diploma or equivalent; degree not required.

Responsibilities

• Conduct customer transactions using job knowledge.
• Answer customer questions and provide guidance.
• Assist with opening and closing the Beech Grove branch.
• Check transactions for accuracy and proper accounting.
• Work with leadership to resolve escalated concerns and system problems.
• File applications as completed throughout the day.

Skills

Communication skills

Critical thinking

Cash handling

Customer service experience

Education

High School Diploma or HSE

Job description

The State of Indiana seeks a Customer Service Representative for the Beech Grove BMV Branch. You will handle customer transactions, provide guidance, and support daily branch operations with accuracy and care.

No degree is required; a high school diploma or equivalent and customer service experience are acceptable. The role includes comprehensive benefits, competitive pay, and growth opportunities within a large state agency serving Hoosiers.