Frontline DMV Customer Service Rep for Hoosiers

State of Indiana; Portage (IN); On-site; USD 27,000 - 33,000; Full time

Benefits offered by this job

Medical plans

Vision and dental plans

Wellness rewards

HSA contributions

Pension plan

Paid leave policies

Education reimbursement

LinkedIn Learning access

Free parking

Job summary

The State of Indiana's Bureau of Motor Vehicles (BMV) in Portage is seeking Customer Service Representatives to assist Hoosiers with BMV needs. You will handle transactions, answer questions, and support branch operations with a focus on accuracy and service.

Located in Portage, Indiana, the role offers competitive benefits and a path to growth in public service. The salary begins at $29,588 with potential commensurate adjustments based on education and experience.

Qualifications

• High school diploma or equivalent; customer service experience may be considered.
• Ability to process cash and card transactions.
• Strong communication and problem-solving skills.

Responsibilities

• Use job knowledge to conduct customer transactions.
• Answer customer questions and provide guidance.
• Assist with daily opening and closing of the branch.
• Check transactions for accuracy and timeliness.
• Work with leadership to resolve escalated concerns and system problems.
• File applications as completed throughout the day.

Skills

Critical thinking

Troubleshooting

Cash handling

Customer service

Communication skills

Education

High School Diploma or HSE

Job description

The State of Indiana's Bureau of Motor Vehicles (BMV) in Portage is seeking Customer Service Representatives to assist Hoosiers with BMV needs. You will handle transactions, answer questions, and support branch operations with a focus on accuracy and service.

Located in Portage, Indiana, the role offers competitive benefits and a path to growth in public service. The salary begins at $29,588 with potential commensurate adjustments based on education and experience.