Credit Protection Frontline Manager - Remote (GA)

GreenSky LLC; Atlanta (GA); Hybrid; USD 78,000 - 110,000; Full time

Job summary

GreenSky LLC, headquartered in Atlanta, seeks a Front Line Manager, Credit Protection to supervise and mentor a team of Credit Specialists in a primarily work-from-home role. The position requires proximity to Sandy Springs for periodic in-person meetings and collaboration with the Director of Credit Protection.

You will review loan applications, ensure remediation adherence, and drive timely, accurate processing while maintaining compliance and performance metrics.

Qualifications

• 5+ years in consumer credit risk management or fraud, evidenced by performance in reviews.
• Experience leading call center or financial center teams is required.
• Strong proficiency with Salesforce and MS Excel for daily operations.

Responsibilities

• Direct, supervise and develop the Credit Protection Team, including regular one-on-ones and performance reviews.
• Train on new policies and clearly communicate changes to departments and team members.
• Solve problems independently, within lending authorities, for cost-effective operations.
• Review escalated loan applications per underwriting guidelines and verify creditworthiness.
• Coordinate staffing coverage within the Credit Protection Team as needed.
• Monitor production queues to sustain efficiency and service levels.
• Collaborate with leadership on best practices and project prioritization.
• Resolve escalated issues for internal and external stakeholders.

Skills

Credit risk management

Fraud experience

Call center management

Salesforce

Excel

Time management

Communication skills

Leadership

Job description

GreenSky LLC, headquartered in Atlanta, seeks a Front Line Manager, Credit Protection to supervise and mentor a team of Credit Specialists in a primarily work-from-home role. The position requires proximity to Sandy Springs for periodic in-person meetings and collaboration with the Director of Credit Protection.

You will review loan applications, ensure remediation adherence, and drive timely, accurate processing while maintaining compliance and performance metrics.