Frontline Communications Associate - Donor & Member Support

Turning Point Usa; Phoenix (AZ); On-site; USD 25,000 - 34,000; Part time

Job summary

Turning Point USA in Phoenix, AZ is seeking a Communications Support Associate to handle high-volume phone and email inquiries and maintain donor and supporter data. You will work across multiple departments to ensure accurate information and timely resolutions in a fast-paced environment.

The role emphasizes exceptional service, data accuracy, and confidential handling of donor information, with on-site support and a part-time hourly schedule.

Qualifications

• Excellent oral and written communication skills.
• Knowledge of project management software (Google Apps, Airtable, HubSpot).
• Proficiency with social media platforms (X, Instagram, and Facebook).
• Familiarity with marketing automation platforms and CRM integrations (HubSpot, Salesforce).
• Very reliable, punctual, and able to manage multiple priorities.

Responsibilities

• Answer inbound calls from donors, parents, students, vendors, event attendees, and the general public with professionalism, warmth, and urgency.
• Assist with recurring gift changes, billing questions, address updates, merchandise concerns, event logistics, and account corrections.
• Provide clear and accurate information about Turning Point USA events, ticketing, merchandise shipments, and general organizational inquiries.
• Resolve concerns efficiently while maintaining a positive and mission-driven experience.
• Document each conversation and ensure proper follow-through.

Skills

Communication skills

Project management tools

Social media proficiency

CRM integrations

Tools

Google Apps

Airtable

HubSpot

Salesforce

Job description

Turning Point USA in Phoenix, AZ is seeking a Communications Support Associate to handle high-volume phone and email inquiries and maintain donor and supporter data. You will work across multiple departments to ensure accurate information and timely resolutions in a fast-paced environment.

The role emphasizes exceptional service, data accuracy, and confidential handling of donor information, with on-site support and a part-time hourly schedule.