Donor Relations Officer

Turning Point USA; Phoenix (AZ); On-site; USD 45,000 - 65,000; Full time

Job summary

Turning Point USA is seeking a Donor Relations Associate to engage mid-level donors nationwide, cultivate lasting relationships, and help meet revenue goals. You will manage communications, thank-you notes, and donor updates while supporting monthly giving and gift processing.

The role requires strong interpersonal and communication skills, adaptability, and a passion for freedom-aligned principles. Collaboration with the development team is essential for donor retention and program support.

Qualifications

• Affable, adaptable and high-energy individual with strong interpersonal skills.
• Ability to engage in wide-ranging conversations and build authentic donor relationships.
• Personal passion for freedom, fiscal responsibility, free markets and limited government.

Responsibilities

• Donor Engagement & Relationship Management: serve as the primary contact for mid-level donors, cultivate relationships, and support retention.
• Event Engagement & Recruitment: assist with donor recruitment for events and post-event follow-up.
• Research, Operations & Data Management: conduct donor research and maintain accurate CRM records; improve fundraising processes.

Skills

Donor engagement

Relationship management

Communication skills

Fundraising knowledge

CRM familiarity

Tools

CRM software

Job description

The Donor Relations Associate is an essential Development team member and is primarily responsible for engaging current donors to cultivate relationships and retain donor support, ultimately helping Turning Point USA (TPUSA) reach its revenue goals to further its mission and programs. Through planned and targeted communication (phone calls and written communications) with individuals, the Donor Relations Associate will foster personal relationships with active donors, thanking them for their support, keeping donors informed of TPUSA program updates, and inviting donors into a deeper relationship with TPUSA with the goal of continuing their support to the organization.

This position requires an affable, adaptable, personable, and high-energy individual who thrives in meeting new people and engaging in wide-ranging conversations. The candidate must have a personal passion for the principles of freedom, fiscal responsibility, free markets, and limited government, as well as be able to advocate persuasively for these ideas. The success of this position is dependent upon strong interpersonal and communication skills, an achievement-oriented personality, and organizational skills.

Key Responsibilities:

1. Donor Engagement & Relationship Management (75%)

• Serve as the primary point of contact for mid-level donors across the country, responding promptly and professionally to donor inquiries.
• Build authentic relationships with donors through personalized outreach via phone, email, and handwritten notes.
• Assist donors with giving-related questions, gift processing, and account updates.
• Assist with the management of recurring monthly donors, including outreach related to failed credit cards and account updates.
• Provide thoughtful follow-up to maintain strong retention and donor satisfaction within recurring giving programs.
• Draft and refine communications for mid-level donors, including emails, acknowledgments, and stewardship messaging.

2. Event Engagement & Recruitment (10%)

• Assist with donor recruitment and outreach for events such as tour stops, national conferences, and other engagement opportunities.
• Support post-event follow-up to reinforce donor relationships and capture engagement insights.

3. Research, Operations, & Data Management (15%)

• Conduct high-level donor research to identify values-aligned individuals, strategic targets, and funding opportunities.
• Accurately document donor interactions, preferences, and updates in the CRM and assist with overall database hygiene and management.
• Identify bottlenecks and inefficiencies in fundraising operations and develop systems to eliminate them.