Frontline Client Support Specialist (Hybrid)

RTI Redtail Technology, Inc; Omaha (NE); Hybrid; USD 29,000 - 41,000; Full time

Benefits offered by this job

Health benefits

401(k) plan with employer match

Parental leave

Pet benefits

Student loan repayment

Job summary

Orion is seeking a Client Support Representative to handle inquiries across phone, chat, and case channels, guiding clients through core workflows and ensuring accurate intake and documentation. The role emphasizes reliability, clear communication, and steady progression of platform knowledge across Orion products.

It is a hybrid position with three or more days on-site each week, and candidates should be located within commuting distance of an office.

Qualifications

• Strong verbal and written communication abilities for client interactions.
• Ability to multitask in a fast-paced environment with attention to detail.
• Tech-savvy with ability to navigate and explain software platforms.
• Problem-solving, organizational and time-management skills.
• Bachelor’s degree preferred; high school graduation minimum.

Responsibilities

• Handle client inquiries across phone, chat, and case channels with professionalism.
• Provide training, guidance, and best practices to help clients navigate workflows.
• Troubleshoot entry-level workflows and platform navigation issues; document clearly.
• Maintain timely case updates and Salesforce documentation; own Priority 1 cases.
• Stay up to date on platform updates and required certifications; escalate appropriately.
• Collaborate with peers and managers to support coordinated client outcomes.

Skills

Client-Centric

Effective Communication

Innovation

Technical Proficiency

Technical Support

Time Management

Work Collaboratively

Education

High school diploma

Bachelor’s degree preferred

Job description

Orion is seeking a Client Support Representative to handle inquiries across phone, chat, and case channels, guiding clients through core workflows and ensuring accurate intake and documentation. The role emphasizes reliability, clear communication, and steady progression of platform knowledge across Orion products.

It is a hybrid position with three or more days on-site each week, and candidates should be located within commuting distance of an office.