Frontline Client Communications Specialist - Family Law

The Alsandor Law Firm; Houston (TX); On-site; USD 46,000 - 56,000; Full time

Job summary

The Alsandor Law Firm in Houston, Texas seeks a Legal Communications Assistant to be the firm’s front line for client and case communication. You will keep clients informed, route inquiries to the right attorney or paralegal, and manage document and exhibit workflows in Clio.

This detail-driven role requires excellent written and verbal communication, an associate’s degree, 1-2 years in a legal office, and proficiency with Clio and PDF management.

Qualifications

• Excellent written and verbal communication skills, including comfort with high call volume and emotionally charged conversations.
• Associate’s degree (or equivalent professional office experience).
• 1-2 years of experience in a legal or professional office environment. Family Law experience is preferred.
• Proficiency with Clio or comparable practice management and client portal software.
• Proficiency with document scanning and PDF management (Adobe Acrobat or similar).
• Strong organizational skills, reliability, and attention to detail.
• Strict adherence to client confidentiality.
• Ability to lift and carry file boxes or binder sets (typically under 25 lbs.).
• Preferred: Prior experience in a Texas family law or litigation firm.
• Familiarity with family law terminology.
• Paralegal certificate or coursework

Responsibilities

• Monitor the firm’s Clio client portal daily; answer questions or escalate to attorney/paralegal as needed.
• Answer incoming client calls promptly; gather information and triage questions with approved responses.
• Remind attorneys of upcoming client meetings and start scheduled client meetings.
• Monitor and process the firm’s email daily; route messages and flag time-sensitive matters.
• Receive incoming pleadings and notify the assigned attorney or senior paralegal.
• Process communications from opposing counsel, courts, mediators, guardians ad litem, and others; log receipts in Clio and route the same business day.
• Scan and digitize documents, pleadings, and exhibits into Clio and the firm’s server; follow filing conventions.
• Disassemble exhibit binders after hearings and store or dispose per retention policy.
• Maintain strict confidentiality of all client and case information.

Skills

Written & verbal communication

Attention to detail

Organizational skills

Confidentiality

Customer service

Education

Associate’s degree or equivalent

Tools

Clio

Adobe Acrobat

PDF management

Job description

The Alsandor Law Firm in Houston, Texas seeks a Legal Communications Assistant to be the firm’s front line for client and case communication. You will keep clients informed, route inquiries to the right attorney or paralegal, and manage document and exhibit workflows in Clio.

This detail-driven role requires excellent written and verbal communication, an associate’s degree, 1-2 years in a legal office, and proficiency with Clio and PDF management.