Frontline Branch Teller and Customer Care

Native American Bank, N.A.; Marysville (WA); On-site; USD 39,000 - 48,000; Full time

Benefits offered by this job

Competitive salary

Health, Dental and Vision Insurance

Health Savings Account

Disability insurance

Life Insurance

401(k) plan

Paid Time Off

Volunteer Time Off

Job summary

Native American Bank is seeking a Teller I to ensure adherence to bank operations and security procedures, including opening/closing duties and dual-control processes. You will acknowledge customers, process routine transactions, answer inquiries, and maintain professional communication.

This role supports a positive branch environment by assisting team members, accepting managerial direction, and exercising sound judgement within policies and core values.

Qualifications

• Customer service focus, with experience in cash handling and bank transactions across multiple systems.
• Ability to educate customers and connect them with digital banking options.
• Ability to interact with integrity and professionalism with customers, team members, and other departments.
• Experience working within a team to meet customer needs.
• Ability to follow policies, procedures, and regulations.
• Ability to identify potential fraud and take appropriate action to prevent loss and provide risk mitigation.

Responsibilities

• Adheres to all bank operations and security procedures, including opening and closing duties, participating in all dual-control processes including night drop, mailed in deposits, and currency audits.
• Customer acknowledgment upon entry and exiting of the bank.
• Interact with customers to demonstrate care, build relationships, and complete requested transactions.
• Answers customers' questions in person and/or on the telephone.
• Escalate questions and issues to more experienced roles, ensure any communication sent interdepartmentally has appropriate supervisory staff included.
• Processes routine transactions such as deposits, check cashing/ withdrawals, and loan payments.

Skills

Cash handling

Customer service

Bank transactions

Fraud risk awareness

Teamwork

Communication

Job description

Native American Bank is seeking a Teller I to ensure adherence to bank operations and security procedures, including opening/closing duties and dual-control processes. You will acknowledge customers, process routine transactions, answer inquiries, and maintain professional communication.

This role supports a positive branch environment by assisting team members, accepting managerial direction, and exercising sound judgement within policies and core values.