Frontline Banking Associate: Customer Service & Sales

First Federal Lakewood; Cleveland (OH); On-site; USD 36,000 - 48,000; Full time

Job summary

FMHC in Cleveland is seeking an Universal Banker to deliver frontline service and sales in a busy branch. This role covers teller tasks, customer inquiries, and opening basic accounts. You will support teammates and work toward branch goals, with potential float to other branches.

The position requires 0-2 years of banking experience, cash handling, a high school diploma, and strong customer service skills. Weekend/overtime may be required.

Qualifications

• 0-2 years of banking experience required.
• Cash handling experience required.
• High School Diploma or equivalent required.
• Customer service experience preferred.
• Proficiency in MS Office and related software; CRM preferred.
• Driver's license required for float positions.

Responsibilities

• Provide excellent customer service by processing transactions and account maintenance.
• Operate Teller window and manage cash within guidelines.
• Open/close basic accounts and cross-sell products.
• Aim for branch performance metrics and participate in training.
• Assist with back-office duties and deposits; support security procedures.
• May float to other branches as needed.
• Comply with banking laws and regulations.

Skills

Accountability

Coachability

Change Champion

Communication

Detail Orientation

Organizational Savvy

Process Oriented

Service Orientation

Education

High School Diploma or equivalent

Tools

MS Office

Cleartouch

Nautilus

CRM

Investor portals

Government portals

Job description

FMHC in Cleveland is seeking an Universal Banker to deliver frontline service and sales in a busy branch. This role covers teller tasks, customer inquiries, and opening basic accounts. You will support teammates and work toward branch goals, with potential float to other branches.

The position requires 0-2 years of banking experience, cash handling, a high school diploma, and strong customer service skills. Weekend/overtime may be required.