Frontline Banking: Customer Transactions Pro

Ephrata National Bank; Leola (PA); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Medical plans

Health savings account

401(k) with employer match

Paid time off

Disability insurance

Educational assistance

Wellness program

Job summary

Ephrata National Bank in Leola, PA is seeking a Customer Transaction Specialist to join our Retail Banking team. The role is the first point of contact for customers in the branch, handling transactions with accuracy and courtesy while delivering a best-in-class banking experience.

The ideal candidate has strong communication skills, 2–4 years of relevant experience, a high school diploma or GED, and comfort with digital banking tools.

Qualifications

• High school degree or GED required.
• 2–4 years of relevant experience preferred.
• Excellent listening, verbal and written communication skills.
• Must have a professional appearance and manner.
• Proficient in understanding customer needs and delivering solutions.
• Ability to adapt to changing priorities and deliver great service.

Responsibilities

• Process a variety of branch transactions accurately and efficiently.
• Assist customers with opening new consumer deposit accounts.
• Provide prompt, courteous, and knowledgeable support for banking needs.
• Educate customers on digital banking tools and self-service options.
• Balance cash drawer daily and maintain accurate records.
• Adhere to regulatory requirements and internal controls.

Skills

Excellent listening

Verbal communication

Written communication

Professional appearance

Customer service

Multitasking

Problem solving

Education

High school degree or GED

Job description

Ephrata National Bank in Leola, PA is seeking a Customer Transaction Specialist to join our Retail Banking team. The role is the first point of contact for customers in the branch, handling transactions with accuracy and courtesy while delivering a best-in-class banking experience.

The ideal candidate has strong communication skills, 2–4 years of relevant experience, a high school diploma or GED, and comfort with digital banking tools.