Frontline Teller: Elevate Customer Banking Experience

Community Financial System, Inc.; Town of Malone (NY); On-site; USD 32,000 - 42,000; Full time

Job summary

Community Financial System, Inc. is seeking a Teller to deliver a welcoming, accurate banking experience. You will process deposits, withdrawals, payments, and check cashing while maintaining cash accuracy and security.

As a frontline representative, you’ll educate customers on digital tools, assist with routine inquiries, and collaborate with branch teams to ensure efficient service and a positive customer experience.

Qualifications

• Customer service orientation and ability to engage customers in needs-based discussions.
• Attention to detail and accuracy in processing transactions.
• Strong communication skills and teamwork for branch operations.

Responsibilities

• Serve as a welcoming and professional first point of contact for customers entering the branch.
• Process routine financial transactions including deposits, withdrawals, payments, and check cashing with verification of customer identity and funds availability.
• Educate customers on digital banking tools and self-service options to enhance convenience and confidence.
• Identify opportunities to refer customers to specialists for additional services and solutions.
• Support lobby management and guide customers to the right team member or service area.
• Answer inquiries by phone and in person, directing to appropriate branch staff as needed.

Skills

Customer service

Cash handling

Communication

Job description

Community Financial System, Inc. is seeking a Teller to deliver a welcoming, accurate banking experience. You will process deposits, withdrawals, payments, and check cashing while maintaining cash accuracy and security.

As a frontline representative, you’ll educate customers on digital tools, assist with routine inquiries, and collaborate with branch teams to ensure efficient service and a positive customer experience.