Applications Support & Training Specialist

Marshall+Sterling

City of Middletown (NY)

On-site

USD 70,000 - 95,000

Full time

14 days+

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Job summary

Marshall+Sterling is seeking a Software Application Specialist to be the go-to resource for helping employees maximize the value of our technology across core business applications. You’ll troubleshoot issues, deliver hands-on training, and create helpful resources to improve efficiency.

You will base at the Poughkeepsie Office with travel to Middletown, Latham, and other offices as needed to provide on-site support and ensure smooth adoption of AMS360, BenefitPoint, ImageRight/WorkSmart,

Qualifications

Experience supporting business applications or similar technology solutions preferred.
Proficiency with Microsoft 365, including Outlook, Word, Excel, and related tools.
Strong problem-solving skills with the ability to troubleshoot issues logically and independently.
Strong communication and presentation skills, with ability to train and support both technical and non-technical users.
Familiarity with AI tools such as ChatGPT, Claude, Microsoft Copilot, and automation platforms.
Insurance licenses are a plus. Please include any current licenses with your application.

Responsibilities

Provide day-to-day support for core business applications, including AMS360, BenefitPoint, ImageRight/WorkSmart, Salesforce, Microsoft 365/Office applications, Claude and other approved AI tools, as well as other insurance and business applications.
Provide help desk support via phone and email, troubleshoot application issues, respond to employee questions, and ensure timely follow-up on support tickets.
Configure and administer applications, including user setup, permissions, adding and updating brokers, companies, and employees, and supporting system upgrades, releases, integrations, and other system changes.
Develop and deliver user training, webinars, recordings, guides, procedures, and quick-reference materials to help employees effectively use core systems and applications.
Participate in quality assurance and testing of software releases, updates, and system changes to identify and report issues before they impact end users.
Identify opportunities to standardize processes, streamline workflows, and improve the efficiency and effectiveness of business applications and technology solutions.
Collaborate with internal IT resources and external vendors to escalate and resolve complex issues while applying an understanding of insurance agency workflows and how technology supports business processes.
Travel between company locations as needed to provide on-site application support, training, and assistance to employees.