Frontline IT Support Specialist

Kforce Inc; New York (NY); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

401(k)

Paid time off

Job summary

Kforce is seeking a Service Desk Analyst in New York, NY to join a fast-paced IT team supporting a large enterprise. You will provide first-line technical support to end users across a complex organization and enjoy solving problems, helping people, and building a career in IT.

The role handles requests via phone, email, and ticketing systems, troubleshooting Windows and Office issues, documenting incidents, and escalating where needed.

Qualifications

• 1+ year of Help Desk or IT Support experience.
• Experience with Windows and Microsoft Office.
• Familiarity with ServiceNow or similar ticketing systems.
• Strong troubleshooting and customer service skills.
• Ability to work independently and in a team.

Responsibilities

• Serve as the first point of contact for technical support requests via phone, email, and ticketing systems.
• Troubleshoot and resolve hardware, software, password, Office, and Windows issues.
• Manage incidents and service requests from intake through resolution.
• Escalate complex issues to appropriate support teams as needed.
• Track and document tickets while meeting SLAs.
• Deliver outstanding customer service and ensure a positive end-user experience.
• Collaborate with team members to improve support processes and service quality.

Skills

Customer service

Troubleshooting

Communication

Teamwork

Education

Bachelor's degree or equivalent experience

Tools

ServiceNow

Windows OS

Microsoft Office

Job description

Kforce is seeking a Service Desk Analyst in New York, NY to join a fast-paced IT team supporting a large enterprise. You will provide first-line technical support to end users across a complex organization and enjoy solving problems, helping people, and building a career in IT.

The role handles requests via phone, email, and ticketing systems, troubleshooting Windows and Office issues, documenting incidents, and escalating where needed.