Frontline Admin Support Specialist – Security & Visitation

State of Iowa - Executive Branch; Newton (IA); On-site; USD 32,000 - 42,000; Full time

Job summary

Newton Correctional Facility, part of the State of Iowa Executive Branch, is seeking an Administrative Support Assistant 1 to act as the primary contact for staff, visitors, and offenders. The role handles central communications, security screening, and daily clerical tasks under supervision of the Associate Warden Administration.

Responsibilities include processing visitor records, managing mail, and supporting notary and data entry duties. Full-time schedule from 7:00 a.m.

Qualifications

• Strong public contact and customer service skills with diplomacy and tact.
• High level of integrity and compliance with security protocols.
• Full-time schedule, 7:00 a.m. to 3:30 p.m., Monday–Friday.

Responsibilities

• Serve as the initial contact for staff, visitors, and offenders; route calls and provide information to inquiries with diplomacy and tact.
• Execute essential security screening procedures for staff, contractors, and visitors, including sign‑in verification, ID checks, scanning, and access coordination.
• Process visitor records and provide general clerical assistance including filing, scanning, data entry, and notary services.
• Receive, sort, and coordinate mail in conjunction with the Mailroom Clerk and R&D Sergeant.

Skills

Public interaction

Customer service

Clerical experience

Security awareness

Job description

Newton Correctional Facility, part of the State of Iowa Executive Branch, is seeking an Administrative Support Assistant 1 to act as the primary contact for staff, visitors, and offenders. The role handles central communications, security screening, and daily clerical tasks under supervision of the Associate Warden Administration.

Responsibilities include processing visitor records, managing mail, and supporting notary and data entry duties. Full-time schedule from 7:00 a.m.