Administrative Support Assistant 1

State of Iowa; Newton (IA); On-site; USD 32,000 - 42,000; Full time

Job summary

Newton Correctional Facility in Newton, Iowa is seeking an Administrative Support Assistant 1 to serve as the primary contact for staff, visitors, and offenders. The role handles daily communications, security screening, and general clerical duties under the supervision of the Associate Warden Administration.

Responsibilities include front-desk reception, routing calls, managing sign-ins, and supporting mailroom operations and visiting records with accuracy and discretion.

Qualifications

• Strong public contact and customer service skills with diplomacy and tact.
• Solid background in administrative support and clerical record-keeping.
• Ability to operate communications equipment (paging systems, radios, telephones).
• Availability: Full-time, 7:00 a.m. to 3:30 p.m., Monday–Friday.

Responsibilities

• Serve as the initial contact for staff, visitors, and offenders.
• Perform security screening and manage sign-in verification.
• Process visitor records and support clerical tasks including notary services.
• Coordinate mail and support mailroom functions.

Skills

Public contact

Customer service

Administration

Clerical records

Communication equipment ops

Tools

Paging systems

Radios

Telephone systems

Job description

Newton Correctional Facility is seeking a dedicated and professional individual to serve as an Administrative Support Assistant 1.

Serving as the primary point of contact for the facility, this frontline administrative role manages initial interactions with staff, visitors, and offenders, handles central communications, performs critical security screening, and supports day-to-day administrative operations under the general direction of the Associate Warden Administration.

Key Responsibilities

• Frontline Reception & Communication: Serve as the initial contact for staff, visitors, and offenders; manage campus-wide communications using paging systems, radios, and telephones; route incoming calls appropriately; and provide accurate, non-technical information to inquiries with diplomacy and tact.
• Security Screening & Facility Access: Execute essential security screening procedures for staff, contractors, and visitors, including sign-in verification, identification checks, scanning (x-ray, hand-wand, manual searches), inspection, sally port coordination, and meal scanning for operational compliance.
• Visiting & Administrative Support: Process visitor records through the Visiting Kiosk (ICON) and Ameelio systems; log guest arrivals/departures; update policies; maintain the Lobby Memo binder; and provide general clerical assistance including filing, organizing, scanning, data entry, and notary services.
• Mail & Mailroom Coordination: Receive, sort, and coordinate incoming and outgoing mail in conjunction with the Mailroom Clerk and Receiving & Discharge (R&D) Sergeant.

Why Newton, Iowa?

Located just 30 miles east of Des Moines, Newton offers the ideal mix of small-town charm, exceptional community pride, and easy access to metro amenities. Known for its affordable cost of living, top-rated schools, beautiful local parks, vibrant downtown square, and rich history, Newton is a warm and welcoming community to call home.

Key Qualifications

• Experience & Skills: Strong public contact and customer service skills with the ability to exercise diplomacy, resourcefulness, and tact when communicating with diverse internal and external stakeholders. Solid background in administrative support, clerical record-keeping, and communication equipment operations.
• Security & Attention to Detail: High level of integrity and compliance with security protocols, including safety searches, screening procedures, and visitor logging.
• Availability: Full-time schedule, standard hours from 7:00 a.m. to 3:30 p.m., Monday through Friday.

E-Verify and Right to Work

The State of Iowa participates in E-Verify, a federal program that helps employers confirm the employment eligibility of all newly hired employees. Within the required timeframe, new hires will be verified through the E-Verify system to ensure authorization to work in the United States. The State of Iowa also complies with the federal Right to Work laws, which protect employees’ rights to work without being required to join a labor organization. For more information, please visit www.e-verify.gov.

No specific education or work experience required.

Within a period of time after hire, as determined by the appointing authority, employees in this class may be required to type at least 40 WPM net as demonstrated by the completion of a typing examination.