Frontline Administrative Assistant – Post-Permanency Support

Arizona Department of Child Safety; Tucson (AZ); On-site; USD 29,000 - 35,000; Full time

Benefits offered by this job

Medical benefits

Retirement plan

10 paid holidays

Vacation time

Job summary

Arizona Department of Child Safety in Tucson is seeking an Administrative Assistant 1 to support the Post-Permanency Support Office. The role handles data entry, mail processing, receptionist duties, and coordinating with guardianship subsidy cases.

You will interact with families and internal staff, manage communications, and help prepare documents and forms. The position requires accuracy, good communication, and the ability to handle multiple tasks in a busy office.

Qualifications

• Experience with guardianship and adoption subsidy programs.
• Ability to format letters and e-mails to the public and internal professionals.
• Understanding subsidy system and application requirements.

Responsibilities

• Receiving and inputting new applications for guardianship and adoption subsidy into the Guardian system.
• Monitor and route mail, scans, and correspondence to case managers.
• Assist case managers with telework tasks and printed materials.
• Answer phones, faxes, and emails; provide forms to clients as needed.
• Monitor subsidy applications and prepare detailed instructions for field staff when applications go off-track.

Skills

Oral and written communication

Customer service

Computer skills including Adobe, MS-Of

Typing

Workload management

Answering multiple phone lines

Letter writing

Education

Associate of Arts degree

Bachelor’s degree

Tools

Guardian System

Job description

Arizona Department of Child Safety in Tucson is seeking an Administrative Assistant 1 to support the Post-Permanency Support Office. The role handles data entry, mail processing, receptionist duties, and coordinating with guardianship subsidy cases.

You will interact with families and internal staff, manage communications, and help prepare documents and forms. The position requires accuracy, good communication, and the ability to handle multiple tasks in a busy office.