Frontier Baggage Service Agent (BSO)

Menzies-Aviation-; Orlando (FL); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Flight benefits

Life & disability insurance

Paid vacation

Paid training

Uniform provided

Job summary

Menzies Aviation is seeking an on-site Baggage Services Associate in Orlando to coordinate baggage check-in and handle misrouted baggage. You will read IATA tickets, screen interline passengers, and ensure correct baggage tagging while guiding passengers with issues and coordinating with carriers.

The role requires 18+, ability to lift 70 lbs, and flexible shifts including weekends/holidays. Flight benefits through Frontier, insurance options, paid training, and uniform are provided.

Qualifications

• Must be at least 18 years of age.
• Must pass a pre-employment drug screen.
• Ability to proficiently read, write and speak English.
• Must be comfortable lifting 70lbs.
• Must be able to stand for long periods of time at the ticket counter and Arrivals areas.
• Must pass FBI background check and obtain US Customs seal.
• Must be available and flexible to work variable shifts including weekends and holidays.
• Prior Customer Service Experience Strongly Preferred.
• Intermediate Computer Skills Required.
• Flight Benefits with Frontier Airlines.
• Life and Short-Term Disability Insurance.
• Paid Vacation.
• Paid Training.
• Uniform Provided.

Responsibilities

• Coordinate and handle customer baggage check-in and misplaced/lost baggage claims.
• Provide reports to carriers.
• Assist customers with travel information.
• Read IATA tickets to determine flight departure times and connecting carriers.
• Screen interline passengers prior to placing bags on the interline return belts.
• Ensure baggage tagging is correct.
• Direct and assist passengers with mis-checked or short checked bags.
• Handle misplaced/lost baggage claims and provide reports to carriers.
• Evaluate customer’s needs concerning airline locations.
• Meet the station’s attendance standards.

Skills

Customer service experience

English proficiency

Computer skills

Education

High School or better

Job description

As a member of the Menzies Aviation Baggage Service team, you will be responsible for coordinating and handling customer baggage check-in and misplaced/lost baggage claims, provide reports to carriers, and assist customers with travel information.

Key Responsibilities

• Ability to read IATA tickets to determine flight departure times and connecting carriers
• Screens all interline passengers prior to placing bags on the interline return belts
• Ensures baggage tagging is correct
• Direct and assist passengers with mis-checked or short checked bags
• Handles misplaced/lost baggage claims and provides reports to Carriers
• Evaluates customer’s need concerning airline locations
• Is able to meet the Station’s attendance standards
• Other duties as assigned

Qualifications

• Must be at least 18 years of age
• Must pass a pre-employment drug screen
• Ability to proficiently read, write and speak English
• Must be comfortable lifting 70lbs
• Must be able to stand for long periods of time at the ticket counter and Arrivals areas
• Must pass FBI background check and obtain US Customs seal
• Must be available and flexible to work variable shifts including weekends and holidays
• Prior Customer Service Experience Strongly Preferred
• Intermediate Computer Skills Required
• Flight Benefits with Frontier Airlines
• Life and Short-Term Disability Insurance
• Paid Vacation
• Paid Training
• Uniform Provided

Working Conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly exposed to moving mechanical parts. The noise level in the work environment is usually loud.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; talk and hear. The employee must regularly lift and/or move up to 70 lbs

Qualifications

Education

Preferred

High School or better.

Licenses & Certifications

Required

EMPLOYEE BADGE

DRIVERS LICENSE

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.