Baggage Service Agent (BSO)

Menzies Aviation; Arlington, Northern (VA, KY); On-site; USD 21,000 - 30,000; Full time

Job summary

Menzies Aviation in Arlington, VA is seeking a dedicated Baggage Agent to ensure efficient baggage handling and a safe airport operation. This role emphasizes safety, data accuracy, and teamwork to support timely flights.

Key responsibilities include loading/unloading baggage, data entry for operational success, baggage sortation, hazard checks, and headset communication with the flight deck. Applicants should have a high school diploma and a valid driver’s license.

Qualifications

• Customer and safety focus is essential.
• Full Driving License is required.
• The ability to lift and move heavy baggage and work outdoors in all weathers.
• Flexibility and the ability to adapt to changing priorities and situations.
• Respectful, supportive and friendly approach.

Responsibilities

• On-load and off-load baggage manually or mechanically, in accordance with the relevant training received.
• Gather, input and process all data and documentation necessary for the fulfilment of the operation's success, by manual, automated or computerised systems, including weather reporting.
• Undertake all relevant baggage sortation duties in a safe and efficient manner.
• Carry out area hazard checks.
• Carry out Head-set duties, including communication with the flight deck, in accordance with the relevant training received.

Skills

Customer focus

Safety awareness

Driving license

Flexibility

Stamina

Education

High School or better

Job description

People. Passion. Pride. This is what has driven our team since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 300 locations in 65 countries, across 6 continents.

But at the heart of our business is our people.

Role Purpose

The Baggage Agent plays a vital role in ensuring top tier performance in all aspects of baggage handling, exceeding customer expectations while upholding the highest standards of safety, efficiency, and teamwork. With a strong commitment to company policies and procedures, they help create a smooth and seamless airport experience.

What you will be doing:

• On-load and off-load baggage manually or mechanically, in accordance with the relevant training received.
• Gather, input and process all data and documentation necessary for the fulfilment of the success of the operation, by manual, automated or computerised systems, including weather reporting.
• Undertake all relevant baggage sortation duties in a safe and efficient manner.
• Carry out area hazard checks.
• Carry out Head-set duties, including communication with the flight deck, in accordance with the relevant training received.

Shift : 18:00-0100 (closing; until last inbound flight)

Safety, Security, Wellbeing and Compliance:

You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

What we are looking for:

• Customer and safety focus
• Full Driving License
• The ability to lift and move heavy baggage and work outdoors in all weathers.
• Flexibility and the ability to adapt to changing priorities and situations
• Respectful, supportive and Friendly approach

Diversity

Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.

Qualifications

Skills

Behaviors

Motivations

Education

Required

High School or better.

Experience

Licenses & Certifications

Required

DRIVERS LICENSE

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.