Front Services | Bell Person

Fontainebleau Miami Beach; Miami Beach (FL); On-site; USD 19,000 - 28,000; Full time

Job summary

Fontainebleau Miami Beach is seeking a Bell Person to provide courteous, efficient service for guests. You will escort guests, transport luggage, and help with errands while maintaining safety and a welcoming atmosphere on busy, iconic property.

Ideal candidates have a high school diploma, 1 year of bell experience preferred, and capable communication skills in a fast-paced luxury hotel environment. Flexible schedule and bilingual abilities are highly valued.

Qualifications

• Customer service oriented with ability to escort guests.
• Must be able to communicate effectively with guests and colleagues.
• Flexible schedule required to accommodate hotel operations.

Responsibilities

• Transport luggage and escort guests to and from their rooms and other areas of the hotel.
• Run errands (papers, faxes, laundry, packages, flowers) and relay messages as needed.
• Store and retrieve guest luggage and assist guests with requests within scope.
• Anticipate guest needs and resolve problems, referring to Bell Captain when needed.
• Perform other related duties and maintain positive working relationships with staff and guests.

Skills

Guest service

Communication skills

Bilingual

Education

High school diploma or equivalent

Job description

\"IF YOU CREATE THE STAGE SETTING AND IT IS GRAND, EVERYONE WHO ENTERS WILL PLAY THEIR PART.\"

• Morris Lapidus

A spectacular blend of Golden Era glamour and modern luxury, Fontainebleau today reinvents the original vision of legendary architect Morris Lapidus - a stage where everyone plays their unique part. At Fontainebleau, striking design, contemporary art, music, fashion and technology merge into a vibrant new kind of guest experience. Guests are invited to enter a world where they are free to play, shop, dine, spa, meet or simply relax - however they define a perfect day. Situated on oceanfront Collins Avenue in the heart of Millionaire's Row, Fontainebleau Miami Beach is one of the most historically and architecturally significant hotels on Miami Beach. Opened in 1954 and designed by Morris Lapidus, it was the most luxurious hotel on Miami Beach, and is thought to be the most significant building of Lapidus' career.

Responsible for providing courteous and competent services to ensure guests are roomed in the hotel efficiently and without incident; transporting luggage and other items; and escorting guests to and from their assigned rooms.

Examples of Duties, includes but is not limited to the following

• Transport luggage and escort guests to and from their assigned rooms and other areas of the hotel.
• Run errands (i.e., newspapers, faxes, laundry, packages, flowers, etc.) and communicate messages when necessary.
• Store and retrieve guest luggage.
• Anticipate guest needs and resolve guest problems within scope of authority, otherwise referring guest to Bell Captain.
• Perform other related duties as assigned.
• Ability to communicate effectively and establish and maintain effective working relationships with staff and guests.
• Flexible schedule availability.
• Bilingual highly desireable.
• One year experience as a Bell Person at a major hotel preferred.
• High school education or equivalent preferred.