Front Server, Restaurant R'evolution

Sonesta International Hotels; New Orleans (LA); On-site; USD 20,664,000 - 34,440,000; Full time

Benefits offered by this job

Health Insurance

401(k) Plan

Paid Vacation

Parental Leave

Life Insurance

Disability Insurance

Hotel Discounts

Educational Assistance

Employee Discounts

Job summary

Sonesta International Hotels is seeking a Front Server for our fine dining establishment who will deliver exceptional guest experiences and uphold brand standards.

Role requires knowledge of Food & Beverage menus, cash handling, and the ability to work independently in a fast-paced environment. Training and mentorship of new staff are expected as part of the duties.

Qualifications

• Track record of delivering exceptional guest experience.
• Strong communication skills.
• Ability to work independently and handle stressful situations.
• Ability to follow brand service standards.
• Knowledge of Food & Beverage menus.
• Cash handling proficiency.
• Valid Louisiana Responsible Vendor Server's Permit.

Responsibilities

• Follow service guidelines according to Brand standards.
• Ensure table settings per course and service standards.
• Provide support to Captain.
• Know all Food & Beverage menu items.
• Follow proper sales techniques as per service manual.
• Complete shift paperwork and cash handling procedures.
• Keep service area clean and organized.
• Assist training and mentoring of new staff.

Skills

Guest service

Communication

Decision making

Independent worker

Cash handling

Teamwork

Education

Experience or training (3–6 months)

Job description

We’re People People. Are you? We’re Sonesta International Hotels—the 8th largest hotel company in the U.S. (and growing fast ).

We’re People People. Are you? We’re Sonesta International Hotels—the 8th largest hotel company in the U.S. (and growing fast ).

With a dynamic mix of full-service and focused hotels across major cities, our diverse portfolio of owned, managed, and franchised properties means we’re everywhere our guests need us to be.

But here’s the thing—we’re not just in the business of hotels, we’re in the business of people. We bring service with passion, loyalty with purpose, and create experiences that genuinely connect—delivering quality, value, and memorable stays across 1,000+ properties in eight countries (and counting).

What This Role Is All About

The Front Server serves meals to patrons in fine dining establishment by performing the following duties:

What You’ll Be Doing

Key Job Functions

• Follow service guidelines according to the Brand standards in the Service Manual.
• Ensures that the table is properly set for each course, according to Service Standards.
• Provides support to Captain.
• Must be knowledgeable of all Food and Beverage menu items.
• Must follow proper sales techniques, as outlined in the service manual.
• Responsible for following proper check-out and cash handling procedures as outlined in training material.
• Must keep service area and tools clean and organized.
• Responsible for returning all items to their zoned location.
• Attends all ongoing training sessions.
• Assist in the training and mentoring of new staff.
• Must follow all prescribed systems of organization and cleanliness.
• Must complete all before, during and after shift paperwork.
• Responsible for following all opening and closing checklists and side work
• Must follow all daily and weekly cleaning schedules.
• Promote and support the vision and mission of Restaurant R'evolution: "To Cherish the Guest in Every Way."
• Build solid relationship with your Colleagues
• Treat colleagues with respect and dignity
• Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.

Qualifications And Skills

• A candidate for this position must possess the following applicable knowledge, skills and abilities and be able to demonstrate and provide applicable examples to support his/her competency.
• Track record of delivering exceptional guest or client experience
• Communication skills are utilized a significant amount of time for training and safety purposes, and when interacting with guests and associates.
• Strong communication skills
• Ability to make sound decisions
• Ability to work independently and handle stressful situations dealing with employees in a production environment
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Must be able to work independently and/or with a group to accomplish the goal/s at hand. A positive attitude is strongly desired
• Valid Louisiana Responsible Vendor Server's Permit

Education

Education and/or Experience

Three to six months related experience and/or training; or equivalent combination of education and experience.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to stand, walk, use hands to finger, handle, or feel, reach with hands and arms, talk or hear and taste or smell. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 25 pounds. Specific vision abilities required by this job include color vision.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Anticipated Pay Range & Additional Job Information

How we reward you

At Sonesta, we know showing up for our guests starts with showing up for our people. That means supporting your health, your financial future, and everything in between.

Here’s a snapshot of what we offer:

• Medical, Dental & Vision Insurance
• Health Savings Account (HSA) with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation & Sick Time
• Paid Parental Leave
• Company-Paid Life Insurance
• Company-Paid Short-Term & Long-Term Disability
• Hospital Indemnity, Critical Illness & Accident Insurance
• Educational Assistance
• Sonesta Hotel Discounts (yes, you’ll want to use these )
• Additional Perks & Employee Discounts

Our Commitment to You

Sonesta is proud to be an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.