Server Assistant, Restaurant R'evolution

Sonesta International Hotels; New Orleans (LA); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Health Insurance

Dental & Vision Insurance

401(k) with Match

Paid Vacation & Sick Time

Parental Leave

Life Insurance

Short-Term & Long-Term Disability

Hospital Indemnity & Critical Illness

Educational Assistance

Hotel Discounts

Employee Discounts

Job summary

Sonesta International Hotels in New Orleans seeks a guest-focused server to assist in the fine dining setting. You will deliver meals, clear plates, and provide bread and water service while collaborating with Front Servers and Captains to ensure guest satisfaction.

The role emphasizes excellent communication, teamwork and adherence to service standards, with progression opportunities and a comprehensive benefits package as highlighted by Sonesta.

Qualifications

• Experience in a fast-paced dining environment.
• Strong verbal and interpersonal communication skills.
• Ability to work as part of a team in a guest-focused setting.

Responsibilities

• Assist in serving meals to patrons in the fine dining establishment.
• Clear plates between courses and provide bread service.
• Refill guest water glasses and support Front Servers and Captain as needed.
• Follow brand service guidelines and cash handling procedures.
• Maintain a clean, organized service area and complete shift paperwork.

Skills

Guest service

Communication

Teamwork

Cash handling

POS system

Tools

POS System

Job description

We’re People People. Are you? We’re Sonesta International Hotels—the 8th largest hotel company in the U.S. (and growing fast ).

We’re People People. Are you? We’re Sonesta International Hotels—the 8th largest hotel company in the U.S. (and growing fast ).

With a dynamic mix of full-service and focused hotels across major cities, our diverse portfolio of owned, managed, and franchised properties means we’re everywhere our guests need us to be.

But here’s the thing—we’re not just in the business of hotels, we’re in the business of people. We bring service with passion, loyalty with purpose, and create experiences that genuinely connect—delivering quality, value, and memorable stays across 1,000+ properties in eight countries (and counting).

What This Role Is All About

Assist in serving meals to patrons in the fine dining establishment by performing the following duties:

What You’ll Be Doing

Key Job Functions

• Follow service guidelines according to the Brand standards in the Service Manual.
• Clears plates between courses.
• Provides bread service according to Service Standards.
• Refills guest's water glasses.
• Assists the Front Servers and Captain as needed.
• Follows proper check out procedures and proper cash handling procedures as outlines in the training material.
• Must keep service area and tools clean and organized.
• Responsible for returning all items to their zoned location.
• Attends all ongoing training sessions.
• Must follow all prescribed systems of organization and cleanliness.
• Must complete all before, during and after shift paperwork.
• Responsible for following all opening and closing checklists and side work.
• Must follow all daily and weekly cleaning schedules.
• Promote and support the vision and mission of Restaurant R'evolution: "To Cherish the Guest in Every Way."
• Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.
• Build solid relationship with your Colleagues
• Treat colleagues with respect and dignity
• Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests;
• Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Deliver Passionate & Engaging Service to our Guests
• You will be passionate and truly engaged in taking care of our guests, recognizing individual guests and anticipating their unique needs in order to exceed their expectations
• You will consistently deliver our GUEST model:
  • Greet or welcome everyone, warmly with a smile
  • Use eye and ear contact and guest’s name
  • Establish/anticipate needs
  • Solve and own all requests/complaints
  • Thank everyone

Anticipated Pay Range & Additional Job Information

How we reward you

• Medical, Dental & Vision Insurance
• Health Savings Account (HSA) with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation & Sick Time
• Paid Parental Leave
• Company-Paid Life Insurance
• Company-Paid Short-Term & Long-Term Disability
• Hospital Indemnity, Critical Illness & Accident Insurance
• Educational Assistance
• Sonesta Hotel Discounts (yes, you’ll want to use these )
• Additional Perks & Employee Discounts

Our Commitment to You

Sonesta is proud to be an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.