Front Server, Restaurant R'evolution

Sonesta Hotels International Corporation in; New Orleans (LA); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Health insurance

401(k)

Paid time off

Parental leave

Life insurance

Disability insurance

Educational assistance

Hotel discounts

Employee discounts

Job summary

Sonesta International Hotels is seeking a Front Server to deliver exceptional service in our fine dining setting. You will greet guests, present menus, and serve meals while following brand standards and maintaining attention to detail.

You will support the Captain, help train new staff, and ensure accurate cash handling and closing procedures. A positive attitude and teamwork are essential for delivering memorable guest experiences.

Qualifications

• Experience in guest-facing service preferred.
• Ability to follow Brand standards and service manual.
• Willingness to assist in training and mentoring new staff.
• Must complete opening/closing paperwork.
• Must follow cleaning schedules.

Responsibilities

• Serve meals to guests according to service standards.
• Follow brand and service guidelines, ensuring tables are properly set.
• Support the Captain and assist in training new staff.
• Maintain knowledge of menu items and upsell techniques.
• Complete all shift paperwork and adhere to cleanliness protocols.
• Collaborate with team to ensure guest satisfaction.

Skills

Guest service

Hospitality

Teamwork

Communication

Attention to detail

Multitasking

Tools

POS system

Job description

We’re People People. Are you?

We’re Sonesta International Hotels—the 8th largest hotel company in the U.S. (and growing fast).

With a dynamic mix of full-service and focused hotels across major cities, our diverse portfolio of owned, managed, and franchised properties means we’re everywhere our guests need us to be.

But here’s the thing—we’re not just in the business of hotels, we’re in the business of people. We bring service with passion, loyalty with purpose, and create experiences that genuinely connect—delivering quality, value, and memorable stays across 1,000+ properties in eight countries (and counting).

What this role is all about

The Front Server serves meals to patrons in fine dining establishment by performing the following duties:

What you’ll be doing

Key Job Functions

• Follow service guidelines according to the Brand standards in the Service Manual.
• Ensures that the table is properly set for each course, according to Service Standards.
• Provides support to Captain.
• Must be knowledgeable of all Food and Beverage menu items.
• Must follow proper sales techniques, as outlined in the service manual.
• Responsible for following proper check-out and cash handling procedures as outlined in training material.
• Must keep service area and tools clean and organized.
• Responsible for returning all items to their zoned location.
• Attends all ongoing training sessions.
• Assist in the training and mentoring of new staff.
• Must follow all prescribed systems of organization and cleanliness.
• Must complete all before, during and after shift paperwork.
• Responsible for following all opening and closing checklists and side work
• Must follow all daily and weekly cleaning schedules.
• Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.
• Promote and support the vision and mission of Restaurant R'evolution: "To Cherish the Guest in Every Way."
• Build solid relationship with your Colleagues
• Treat colleagues with respect and dignity
• Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Deliver Passionate & Engaging Service to our Guests
• You will be passionate and truly engaged in taking care of our guests, recognizing individual guests and anticipating their unique needs in order to exceed their expectations
• You will consistently deliver our GUEST model:
  • Greet or welcome everyone, warmly with a smile
  • Use eye and ear contact and guest’s name
  • Establish/anticipate needs
  • Solve and own all requests/complaints
  • Thank everyone

Anticipated Pay Range & Additional Job Information

How we reward you

At Sonesta, we know showing up for our guests starts with showing up for our people. That means supporting your health, your financial future, and everything in between.

Here’s a snapshot of what we offer:

• Medical, Dental & Vision Insurance
• Health Savings Account (HSA) with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation & Sick Time
• Paid Parental Leave
• Company-Paid Life Insurance
• Company-Paid Short-Term & Long-Term Disability
• Hospital Indemnity, Critical Illness & Accident Insurance
• Educational Assistance
• Sonesta Hotel Discounts (yes, you’ll want to use these )
• Additional Perks & Employee Discounts

Our Commitment to You

Sonesta is proud to be an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.