Captain, Restaurant R'evolution

Sonesta International Hotels Corporation; New Orleans (LA); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) Retirement Plan with Company 12

Paid Vacation & Sick Time

Paid Parental Leave

Company-Paid Life Insurance

Disability Insurance (Short-Term & LT)

Educational Assistance

Hotel Discounts

Job summary

Sonesta International Hotels Corporation in New Orleans seeks the Captain to assist managers in overseeing dinner service, delivering warm, engaging guest experiences.

You will know menus, present to guests, and guide staff; you will train new hires and ensure cleanliness and smooth service. This role emphasizes guest focus, professional growth, and upholding Sonesta's service standards with competitive benefits.

Responsibilities

• Follow service guidelines according to the Brand standards in the Service Manual
• Responsible for knowledge of all Food and Beverage menus
• Presents menu, answers questions, and makes suggestions regarding food and service
• Makes recommendations of food and beverage items according to guest preferences
• Writes order on check or memorizes it
• Relays order to kitchen and serves courses from kitchen and service bars
• Observes diners to respond to any additional requests and to determine when meal has been completed
• Follows proper check out procedures and proper cash handling procedures as outlines in the training material
• Must keep service area and tools clean and organized
• Responsible for returning all items to their zoned location
• Attends all ongoing training sessions
• Assist in training and mentoring new staff
• Must follow all prescribed systems of organization and cleanliness
• Must complete all before, during and after shift paperwork
• Responsible for following all opening and closing checklists and sidework
• Must follow all daily and weekly cleaning schedules
• Promote and support the vision and mission of Restaurant R'evolution: "To Cherish the Guest in Every Way"
• Other duties and responsibilities may be assigned.
• The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.
• Build solid relationship with your Colleagues
• Treat colleagues with respect and dignity
• Deliver Passionate & Engaging Service to our Guests
• You will be passionate and truly engaged in taking care of our guests, recognizing individual guests and anticipating their unique needs in order to exceed their expectations
• You will consistently deliver our GUEST model:
• Greet or welcome everyone, warmly with a smile
• Use eye and ear contact and guest’s name
• Establish/anticipate needs
• Solve and own all requests/complaints
• Thank everyone

Job description

We’re People People. Are you? We’re Sonesta International Hotels—the 8th largest hotel company in the U.S. (and growing fast). With a dynamic mix of full-service and focused hotels across major cities, our diverse portfolio of owned, managed, and franchised properties means we’re everywhere our guests need us to be. But here’s the thing—we’re not just in the business of hotels, we’re in the business of people. We bring service with passion, loyalty with purpose, and create experiences that genuinely connect—delivering quality, value, and memorable stays across 1,000+ properties in eight countries (and counting).

What this role is all about

The Captain is responsible for assisting the Managers in overseeing all aspects of Dinner service. Provides Guests with the finest service in the restaurant while creating a warm and friendly environment

What you’ll be doing Key Job Functions

• Follow service guidelines according to the Brand standards in the Service Manual
• Responsible for knowledge of all Food and Beverage menus
• Presents menu, answers questions, and makes suggestions regarding food and service
• Makes recommendations of food and beverage items according to guest preferences
• Writes order on check or memorizes it
• Relays order to kitchen and serves courses from kitchen and service bars
• Observes diners to respond to any additional requests and to determine when meal has been completed
• Follows proper check out procedures and proper cash handling procedures as outlines in the training material
• Must keep service area and tools clean and organized
• Responsible for returning all items to their zoned location
• Attends all ongoing training sessions
• Assist in training and mentoring new staff
• Must follow all prescribed systems of organization and cleanliness
• Must complete all before, during and after shift paperwork
• Responsible for following all opening and closing checklists and sidework
• Must follow all daily and weekly cleaning schedules
• Promote and support the vision and mission of Restaurant R'evolution: "To Cherish the Guest in Every Way"

Other duties and responsibilities may be assigned.

The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.

Build solid relationship with your Colleagues

Treat colleagues with respect and dignity

Deliver Passionate & Engaging Service to our Guests

You will be passionate and truly engaged in taking care of our guests, recognizing individual guests and anticipating their unique needs in order to exceed their expectations

You will consistently deliver our GUEST model:

• Greet or welcome everyone, warmly with a smile
• Use eye and ear contact and guest’s name
• Establish/anticipate needs
• Solve and own all requests/complaints
• Thank everyone

Anticipated Pay Range & Additional Job Information

How we reward you At Sonesta, we know showing up for our guests starts with showing up for our people. That means supporting your health, your financial future, and everything in between.

Here’s a snapshot of what we offer:

• Medical, Dental & Vision Insurance
• Health Savings Account (HSA) with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation & Sick Time
• Paid Parental Leave
• Company-Paid Life Insurance
• Company-Paid Short-Term & Long-Term Disability
• Hospital Indemnity, Critical Illness & Accident Insurance
• Educational Assistance
• Sonesta Hotel Discounts (yes, you’ll want to use these )
• Additional Perks & Employee Discounts

Our Commitment to You

Sonesta is proud to be an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

At Sonesta, we value our team members as individuals who enhance our guests’ experiences with their unique skills and contributions. We actively support professional growth and personal happiness in each of our employees at each of our hotels, resorts, suites and cruise ships. We seek out people who will eagerly partner with us to improve the overall Sonesta experience for our guests, and the overall Sonesta experience for their fellow colleagues.

If you are interested in a career in some of the most impressive and beautiful surroundings in the world with generous benefits and perks, we hope you’ll get in touch with us.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.