Captain, Restaurant R'evolution

Sonesta Hotels; New Orleans (LA); On-site; USD 17,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Health Savings Account (HSA)

401(k) Retirement Plan with Company/Ms

Paid Vacation & Sick Time

Paid Parental Leave

Company-Paid Life Insurance

Company-Paid Short-Term & Long-Term DI

Hospital Indemnity & Accident Ins

Educational Assistance

Hotel Discounts

Additional Employee Perks

Job summary

Sonesta Hotels invites applications for a Server Captain to support dinner service operations within our New Orleans dining spaces. You will assist managers, ensure guests receive exceptional service, and help maintain a warm, welcoming atmosphere for all patrons.

In this role you will uphold the brand standards, know food and beverage menus, and mentor junior staff while delivering a consistent guest experience from greeting to check-out.

Qualifications

• Experience in a fast-paced food and beverage environment.
• Ability to greet guests and anticipate needs with a friendly attitude.
• Strong communication and teamwork skills.

Responsibilities

• Assist Managers in overseeing all aspects of dinner service.
• Provide guests with attentive, accurate service and a welcoming environment.
• Follow brand service guidelines and menu knowledge to make recommendations.
• Relay orders to the kitchen and ensure timely course service.
• Maintain cleanliness and organization of service areas and tools.
• Train and mentor new staff and participate in ongoing training sessions.
• Uphold the GUEST service model: Greet, Use eye contact, Establish needs, Solve requests, Thank guests.

Skills

Guest service

Teamwork

Communication

Problem solving

Job description

We’re People People. Are you?

We’re Sonesta International Hotels—the 8th largest hotel company in the U.S. (and growing fast ).

With a dynamic mix of full-service and focused hotels across major cities, our diverse portfolio of owned, managed, and franchised properties means we’re everywhere our guests need us to be.

But here’s the thing—we’re not just in the business of hotels, we’re in the business of people. We bring service with passion, loyalty with purpose, and create experiences that genuinely connect—delivering quality, value, and memorable stays across 1,000+ properties in eight countries (and counting).

What this role is all about

The Captain is responsible for assisting the Managers in overseeing all aspects of Dinner service. Provides Guests with the finest service in the restaurant while creating a warm and friendly environment

What you’ll be doing

Key Job Functions

• Follow service guidelines according to the Brand standards in the Service Manual
• Responsible for knowledge of all Food and Beverage menus
• Presents menu, answers questions, and makes suggestions regarding food and service
• Makes recommendations of food and beverage items according to guest preferences
• Writes order on check or memorizes it
• Relays order to kitchen and serves courses from kitchen and service bars
• Observes diners to respond to any additional requests and to determine when meal has been completed
• Follows proper check out procedures and proper cash handling procedures as outlines in the training material
• Must keep service area and tools clean and organized
• Responsible for returning all items to their zoned location
• Attends all ongoing training sessions
• Assist in training and mentoring new staff
• Must follow all prescribed systems of organization and cleanliness
• Must complete all before, during and after shift paperwork
• Responsible for following all opening and closing checklists and sidework
• Must follow all daily and weekly cleaning schedules
• Promote and support the vision and mission of Restaurant R’evolution: “To Cherish the Guest in Every Way”
• Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.
• Build solid relationship with your Colleagues
• Treat colleagues with respect and dignity
• Deliver Passionate & Engaging Service to our Guests
• You will be passionate and truly engaged in taking care of our guests, recognizing individual guests and anticipating their unique needs in order to exceed their expectations
• You will consistently deliver our GUEST model:
  • G reet or welcome everyone, warmly with a smile
  • U se eye and ear contact and guest’s name
  • E stablish/anticipate needs
  • S olve and own all requests/complaints
  • T hank everyone

Anticipated Pay Range & Additional Job Information

How we reward you

At Sonesta, we know showing up for our guests starts with showing up for our people. That means supporting your health, your financial future, and everything in between.

Here’s a snapshot of what we offer:

• Medical, Dental & Vision Insurance

• Health Savings Account (HSA) with Company Match

• 401(k) Retirement Plan with Company Match

• Paid Vacation & Sick Time

• Paid Parental Leave

• Company-Paid Life Insurance

• Company-Paid Short-Term & Long-Term Disability

• Hospital Indemnity, Critical Illness & Accident Insurance

• Educational Assistance

• Sonesta Hotel Discounts (yes, you’ll want to use these )

• Additional Perks & Employee Discounts

Our Commitment to You

Sonesta is proud to be an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.