Front Office Trading Support Engineer

670 TP ICAP Americas Holdings Inc.; New York (NY); On-site; USD 117,000 - 143,000; Full time

Job summary

670 TP ICAP Americas Holdings Inc. is seeking a mid-level Front Office Support representative based in New York, NY. This role involves providing top-level service to traders, sales reps, and clients, requiring strong technical skills and a solid understanding of listed derivatives.

The ideal candidate has experience in a similar support role, troubleshooting system issues, and collaborating with various teams to ensure seamless operations and customer satisfaction.

Qualifications

• At least 3 years of hands-on support experience within a financial institution.
• Solid application support experience within a Linux environment.
• Excellent understanding of Futures & Options markets.

Responsibilities

• Provide daily application support and troubleshooting for traders and clients.
• Respond to urgent queries from trading desks and clients.
• Identify and resolve technical issues in a complex environment.

Skills

Customer service

Technical support

Analytical problem-solving

Collaboration with teams

Communication

Tools

Linux

MSSQL

Oracle

Sybase

Windows Server

FIX protocol

Docker

Kubernetes

Job description

670 TP ICAP Americas Holdings Inc. is seeking a mid-level Front Office Support representative based in New York, NY. This role involves providing top-level service to traders, sales reps, and clients, requiring strong technical skills and a solid understanding of listed derivatives.

The ideal candidate has experience in a similar support role, troubleshooting system issues, and collaborating with various teams to ensure seamless operations and customer satisfaction.