Front Office Tech Support Engineer (Hybrid)

TP ICAP Group; New York (NY); On-site; USD 95,000 - 105,000; Full time

Job summary

A leading financial services group in New York is seeking a mid-level Front Office Support representative. The role involves providing top-level service to clients, requiring strong knowledge of listed derivatives and the ability to troubleshoot technical issues. The ideal candidate has at least 3 years of experience in a similar role within a financial institution. Working collaboratively with traders and technology teams, this position offers a salary range of $95,000 - $105,000, with flexible working hours.

Qualifications

• At least 3 years hands-on support experience within a financial institution.
• Solid application support experience within a Linux environment.
• Excellent working knowledge of the FIX protocol.

Responsibilities

• Provide functional and technical expertise and promote maintainable quality solutions.
• Assist in product testing and project-related tasks.
• Act as the first point of contact for urgent queries.

Skills

Technical expertise

Customer service

Troubleshooting

Collaboration

Organizational skills

Flexibility regarding hours

Tools

Linux

FIX protocol

MSSQL

Oracle

Sybase

Windows Server

AWS

Azure

Docker

Kubernetes

Job description

A leading financial services group in New York is seeking a mid-level Front Office Support representative. The role involves providing top-level service to clients, requiring strong knowledge of listed derivatives and the ability to troubleshoot technical issues. The ideal candidate has at least 3 years of experience in a similar role within a financial institution. Working collaboratively with traders and technology teams, this position offers a salary range of $95,000 - $105,000, with flexible working hours.