Front Office Trading Platform VP – 24x7 Production Support

SMBC; Charlotte (NC); Hybrid; USD 150,000 - 210,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

SMBC is seeking a seasoned Front Office Application Platform Support lead in Charlotte to ensure stability and continuous improvement of trading platforms. You will act as the primary liaison among front office users, tech teams, and control functions while maintaining high availability of critical trading workflows.

The role requires hands-on production support, platform ownership, incident/problem/change management, and automation-focused delivery to support business growth and regulatory

Qualifications

• 8+ years in Front Office application support, preferably eTrading platform management.
• Understanding of Fixed Income products and trade lifecycle.
• Ability to operate under high pressure on trading floors.
• Strong client-service orientation and relationship skills.
• Proficient in SQL and scripting for monitoring and troubleshooting.
• Experience with regulatory/control frameworks in Front Office tech.

Responsibilities

• Provide day-to-day support for Fixed Income rates and credit trading platforms.
• Monitor production systems, market connectivity, and pricing feeds.
• Lead incident, problem, and change management with cross-functional teams.
• Coordinate releases, testing, and post-implementation validation.
• Produce operational reporting and postmortem communications to leadership.
• Participate in on-call rotations and respond to market events.

Skills

Front Office support

eTrading platform

Fixed Income knowledge

SQL

Python

Incident management

High-pressure environment

On-call readiness

Tools

AutoSys

Prometheus

Grafana

Geneos/ITRS

PowerShell

Job description

SMBC is seeking a seasoned Front Office Application Platform Support lead in Charlotte to ensure stability and continuous improvement of trading platforms. You will act as the primary liaison among front office users, tech teams, and control functions while maintaining high availability of critical trading workflows.

The role requires hands-on production support, platform ownership, incident/problem/change management, and automation-focused delivery to support business growth and regulatory